Jan 10 – Pixelation on Sportsnet channels | Shaw Cable and Shaw Direct [Resolved]

Document created by shaw-ken on Jan 10, 2019Last modified by shaw-tony on Jan 11, 2019
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Resolved

We are currently experiencing pixelation and intermittent break up on Sportsnet channels at this time. Technicians are aware and working to resolve this issue. We appreciate your patience during this time. 

 

Updates

Jan 11

7:00 AM PT: 

This issue is now resolved. Technical crews continue to monitor to ensure stability. Thank you for your patience.

 

Jan 10

10:00 PM PT: Technicians continue with their repair work throughout the evening. We will return at 7 AM PT on January 11th, 2019 to provide further updates.

8:56 PM PT: Updated title to reflect Shaw Cable and Shaw Direct 

8:30 PM PT: The pixelation on Sportsnet channels this evening is the result of damage to Rogers’ fibre. This is also impacting the channels for our Shaw Direct customers at this time. Technicians are coordinating repair efforts to restore services. We appreciate your patience during this time

 

 

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