How to Report Spam and Adjust the Webmail Spam Filter

Document created by shaw-fraser on Mar 12, 2013Last modified by shaw-jody on Dec 22, 2017
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Learn how to modify your spam mail filtering settings in Webmail. this article will also describe how you can report any spam messages through the Webmail client, or by forwarding the message to Shaw's spam mailbox. Reduce email spam from your email inbox with these email tips.



Report spam through Webmail

You can report spam through Webmail by simply clicking on the Spam button at the top of the page once you have selected the email that you wish to report. To do this:

    1. Visit and login to your Shaw Webmail account.
    2. Highlight and email that you wish to report as spam.
    3. Click the Spam button at the top of the page (after you have selected the email that you wish to report). 
    4. You will receive a notification at the top that "1 message was reported as spam".

Shaw Webmail Spam Button


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Report spam via forwarding

If you are accessing your email through a third party mail program, you can report spam by forwarding the email to Alternatively, if you would like to report that a message is being incorrectly identified as spam, please send to Please include the email headers in the email that you forward to us when reporting spam or not spam. This will assist us in preventing spam from reaching you in the future.


Click here to find out how to forward your email with headers included.

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How to adjust Webmail spam settings

Through Webmail you are able to adjust your spam mail options. These options include discarding messages immediately so they will not appear in your trash folder, labeling messages as spam and leaving them in your inbox, or labeling spam messages and moving them to the junk folder. To adjust your spam mail options:


  1. Login to your Webmail account at 
  2. Click on Preferences on the top right-hand side of the page
  3. Select Spam on the left
  4. Choose your preferred settings, then click Save

Shaw Webmail > Spam Options Menu

More information on adjusting your spam, and other filter settings in Webmail.

Related: Webmail: Email filters and spam settings

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