Find answers to frequently asked questions about the BlueSky TV 4K Wireless box. This page includes general information, details on eligibility, and questions about how the 4K Wireless box works with your WiFi network.
At this time, the BlueSky TV 4K Wireless box is available only for select customers in Calgary and surrounding areas. Availability will expand to other regions at a later date.
This page will provide insight into:
Is there a limit to the number of 4K Wireless boxes I can have?
Yes. A maximum of five 4K wireless boxes are allowed per home.
Yes! It supports 4K/Ultra HD resolution where available. Currently 4K content is available via Netflix with a Premium subscription and on YouTube.
The 4K wireless box connects over WiFi to your BlueCurve Gateway modem. TV signal is delivered via IP (Internet Protocol) to the Gateway and over WiFi to the 4K wireless box.
No. The BlueCurve Gateway modem uses a portion of the 5GHz WiFi band, but should not have any effect on the performance of your Internet service.
Yes, you can move the 4K wireless box, provided it maintains a wireless connection to the BlueCurve Gateway modem. Please note, however, that the distance from your XB6, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the 4K wireless box.
Yes. After the remote has been paired, the 4K wireless box can be placed anywhere it can maintain a WiFi connection to your BlueCurve Gateway, like in a cabinet or behind a TV. The BlueSky TV Voice Remote does not require line-of-sight to the 4K wireless box.
We recommend connecting the 4K wireless box directly to your BlueCurve Gateway for the best viewing experience. We cannot guarantee that the 4K wireless box will work properly over WiFi range extenders.
No, the 4K wireless box can only be used with the BlueCurve Gateway.
No, the BlueCurve Gateway must be in gateway mode (not bridged) for a 4K wireless box to work.
Shaw does not support this configuration.