Learn about Cloud PVR and find answers to frequently asked questions below.
Cloud PVR is an enhancement to the BlueSky TV PVR. It works just like a regular PVR, but includes new features like the ability to stream recordings to mobile devices and computers with the FreeRange TV app or website. In addition, recordings can be "checked-out" and downloaded to your mobile device for offline viewing. Cloud PVR is available only with BlueSky TV.
As of March 21, 2019, Cloud PVR is available only for BlueSky TV customers in Calgary and select surrounding areas. This feature will expand to other regions at a later date.
This article provides details on:
Features of Cloud PVR include:
*Recorded content can be streamed anywhere within Canada
Related: BlueSky TV: PVR functionality
BlueSky TV is all you need to record with Cloud PVR and watch your recordings at home. For more information on BlueSky TV, visit BlueSky TV product overview.
Streaming and managing your recordings from a mobile device or computer can be done with FreeRange TV. For details on FreeRange TV including system requirements, visit Overview of Shaw FreeRange TV.
Cloud PVR includes enhanced features that are available via BlueSky TV and FreeRange TV. You can watch, delete and change your existing recording settings remotely via the FreeRange TV mobile app or website. Or, "check-out" and download your recordings to your mobile device and watch them anytime, anywhere.
Visit these pages for step by step guides:
What is Cloud PVR?
Cloud PVR is an enhancement to the BlueSky TV PVR. This feature allows you to access your recordings from mobile devices and computers while connected to any WiFi or mobile network via the FreeRange TV app or website. You can also download and "check-out" recordings to a mobile device to watch offline when WiFi or mobile networks are not available.
Who is eligible to use Cloud PVR?
All BlueSky TV customers in areas where Cloud PVR is available. Currently this includes Calgary and surrounding areas.
Is Cloud PVR available to existing BlueSky TV customers?
Yes, Cloud PVR is available to all BlueSky TV customers. Once you've acknowledged the terms of service (prompt on your TV screen), you can begin using the functionality.
How can I access my recordings using Cloud PVR?
You can access PVR recordings on all your BlueSky TV devices at home, on mobile devices with the FreeRange TV app, or on a computer by going to the FreeRange TV website.
What devices are supported?
The FreeRange TV app is currently available for iOS devices running 9.0 or higher and Android devices running 4.4 (Jelly Bean) or higher. Windows phones and tablets are currently not supported. The FreeRange TV website is accessible from PCs and Macs. For more information on FreeRange TV requirements, visit Overview of Shaw FreeRange TV.
Why can't all customers access PVR recordings via FreeRange TV?
Cloud PVR recording features are only available for BlueSky TV customers. For more information on BlueSky TV, visit shaw.ca/blueskytv.
How long will my recordings stay in the cloud? Is there an expiry time?
By default, recordings will automatically be deleted when space is needed for new recordings. When recordings are set to "Until Expiry", they will be saved for up to one (1) year. Once the recording has expired, it is automatically deleted.
Existing BlueSky TV Customer FAQs
Do I have to upgrade my service or get new equipment to use Cloud PVR?
Cloud PVR works with your existing BlueSky TV package and TV equipment. It is an included feature for eligible customers, and doesn't require any upgrades on your part.
Does this change the way I setup PVR recordings on my TV?
No. Scheduling and watching recordings with BlueSky TV still works the same as before. Cloud PVR adds enhanced features, like the ability to watch PVR recordings remotely, via FreeRange TV.
Will Cloud PVR impact my existing BlueSky TV recordings?
Will my existing BlueSky TV recordings be available to watch on FreeRange TV?
Will I lose scheduled recordings?