Shaw will be performing an update to all Gateway systems. This update enhances the overall interface including the Guide, PVR List, Browse Banner and Menus on your Gateway set-top box. These updates will automatically take place between February 20, 2019, and March 13, 2019. See below for more details on the changes.
Your Gateway system will automatically download and install the update overnight. If you're watching TV at this time, you'll see the following message: "Updates are available. You must restart the [device] for the updates to take effect. Restart now or later?"
- If you choose later, it will delay for 2 hours.
- If you choose now or the prompt is not acknowledged, the Gateway will proceed with the update.
- If a recording is in progress, the reset will take place once it's finished.
How do I know if my TV system will receive the update?
All of our Gateway set-top boxes will receive this update to the user interface experience. This includes the following hardware models:
The new user interface features a sleeker, modern interface across all menus and the Guide.
The overall navigation of the interface has not changed, so users will be very familiar with how they interact with their Gateway after the update.
- The one exception is users will now have to press OK to access menu items, bringing consistency to all menu items after the Shaw On Demand update in Spring 2018.
PVR List - Episodes