Why is my Internet out? How can I find out about outages in my area?
Outages can be a result of scheduled maintenance or unexpected events such as faulty equipment, unscheduled maintenance, power outages or network connectivity issues. To keep up-to-date with service outages in your area, you can follow the space specific to your area/region on the community. Visit How to subscribe to outage notifications for additional information.
To see activity for your region please visit our main page and select your region.
For additional details see: Shaw Service Updates & Outages FAQs
My Internet is not working and I checked for outages in my area, but there does not appear to be any outages in my area. What can I do to troubleshoot?
Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. Visit our article on Troubleshooting Internet connectivity issues for common troubleshooting tips.
How can I check if my Internet modem is functioning properly?
- If you have a laptop or PC, try to plug your computer into your Internet modem with an Ethernet cable.
- Disconnect and reconnect these cables to ensure they are seated correctly.
- Open up your browser (i.e. Chrome, Firefox, Microsoft Edge) and try to browse to the Internet. If you still cannot access the Internet please see: WiFi Connectivity Troubleshooting.
How do I reset my Internet modem?
- Unplug the power cable from the back of the Modem
- Wait 30 seconds
- Reconnect the power cable to the Modem
- Allow 2-3 minutes for the modem to full reboot
- Test your connection
How can I check my Internet speed?
Visit http://speedtest.shaw.ca/ to check your Internet speeds.
What is WiFi?
WiFi alludes to wireless technology. It is the technology that lets you send network data (data over the Internet) wirelessly between devices. A WiFi connection is recommended for mobile devices such as laptops, phones, and tablets. Learn more: Optimizing your WiFi experience.
How do I change my WiFi password?
To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow you to configure various settings related to your wireless network. Visit How to change your WiFi password for additional details.
Does Shaw have Internet usage restrictions?
I’m having problems sending and receiving my Shaw email, how can I fix this?
There are a variety of reasons that an email client may stop sending or receiving emails including connection problems, folder corruption, and server setting issues. Please see: Email Client: Send/Receive Troubleshooting for additional support.
How can I get the most out of my Shaw Internet experience?
Check out our article on how to get the most out of your Internet.