Shaw Home Phone FAQs

Document created by shaw-jamesp on Jan 31, 2019Last modified by shaw-jamesp on Feb 1, 2019
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Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions.

 

Shaw Home Phone FAQs

Shaw Home Phone Troubleshooting FAQs

 

Did You Know:

 

You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple App Store or get it on Google Play for your Android device. 

 

Shaw Home Phone FAQs

Where can I find a list of Shaw Home Phone service? How much is a Shaw home phone per month?
Visit our home phone plans page to see which service option is best for you.

 

Does Shaw’s home phone packages include long distance rates? How much are Shaw’s long distance plans?
While long distance options vary by package, all Shaw home phone packages feature free Shaw to Shaw long distance calling. In addition, we offer a variety of long distance and international calling plans. For additional details you can use our International Long Distance rate calculator here: https://www.shaw.ca/home-phone/long-distance/

 

What is a Shaw Digital Phone Terminal?
Your Shaw Home Phone (landline) service is delivered to your home through a Shaw Digital Phone Terminal (DPT). The DPT is the heart of your home's phone service and needs to be properly connected into your household wiring in order for it to be able to provide a reliable and functional Shaw Home Phone experience. Visit: Understanding your Digital Phone Terminal to learn more.

 

How do I set up my voicemail?
Note that not all Shaw phone plans will include Voicemail by default, so please consult our information on Shaw phone packages at Shaw.ca to see what is included with yours. Follow these steps to setup Voicemail for first-time use:

  1. Dial *98 (star 98) on your home phone
  2. You will be asked to enter your PIN, which by default is the last six digits of your account number (found on your bill).
  3. Once you have entered your default PIN, you will be asked to setup a custom PIN for future use. This pin must be between 4-16 digits in length.
  4. Enter your new PIN followed by the pound (#) key, and then re-enter it to confirm your selection
  5. Your Voicemail mailbox has now been set up.


For additional details see: Setup and access your Voicemail service

 

How do I block phone numbers on my Shaw home phone?
There are a variety of options to block calls with your Shaw Home Phone. To use the Anonymous Call Blocking feature:

  1. Use star code *77 for activation
  2. Use star code *87 for deactivation

 

For additional call blocking options please see: Star Codes / Value Added Features

 

Can I set up call forwarding with my Shaw home phone?
Yes, to activate call forwarding:

  1. Wait for a dial tone
  2. Dial *72 you will hear a stuttered tone
  3. Once the dial tone returns to normal, dial the number to which you would like to forward your calls. When the number rings:
    • Answer the call to the selected number to confirm the forward
    • If the line is busy, or there is no answer, hang up and repeat the above steps


To disable call forwarding:

  1. Wait for a dial tone
  2. Dial *73

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Shaw Home Phone Troubleshooting FAQs

How do I reboot my home phone?
There are certain instances where you may need to reboot your Digital Phone Terminal (DPT), please see: How to power cycle a Digital Phone Terminal for how to reboot your DPT.

 

I’m not getting a dial tone on my home phone.
If you have confirmed that your home phone service is working correctly on other phones in your home and that only a single phone is without a dial tone, please see: How to troubleshoot no dial tone on a single phone.

 

If you are not getting a dial tone on all of or multiple phones, please see our guide on Troubleshooting No Dial Tone on all Phones.

 

In some cases you may need to perform a simple pin-hole reset of your Shaw Digital Phone Terminal to restore a working dial tone. To do this please see: How to perform a DPT pin-hole reset

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