Learn how to troubleshoot your home WiFi network with BlueCurve Home. With BlueCurve Home, you can quickly reset your Gateway to resolve many connectivity issues, and perform various check-ups to diagnose problems. The app offers suggestions and helpful tips on how you can resolve common issues.
This article provides details on how to:
If you are experiencing home WiFi connectivity issues, you can restart your BlueCurve Gateway from the Overview section of the BlueCurve Home app.
Note: This can take up to 10 (ten) minutes. During this time, you won't be able to use your home network, connect to the Internet or stream video on certain TV boxes.
BlueCurve Home has built in check-ups and troubleshooting tips. If you're having trouble with one of the devices connected to your home network, the app will help you diagnose and resolve the problem.
Note: Troubleshoot a Device functionality is unavailable when BlueCurve Pods have been installed on your network. Shaw is looking for future enhancements to enable this.
BlueCurve Home will run several diagnostic checks to find out if connectivity to the device is strong enough to support what you're trying to do (surfing the web, streaming video, gaming, etc.).
If the test finds that there may be a problem with the connectivity of the device, you'll be given troubleshooting tips to resolve the problem.