How to fix BlueCurve Home login issues

Document created by shaw-colin on Feb 4, 2019Last modified by shaw-colin on Jun 3, 2019
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Having trouble logging in or using BlueCurve Home? Learn how to identify and fix BlueCurve Home login issues with our guides below.

 

This page provides insight into the following login errors:

 

"Upgrade for This Experience"

The message "Upgrade for This Experience" means that you don't yet have a BlueCurve Gateway setup in your home. If you'd like to take advantage of the benefits available with BlueCurve Home, click here to learn how to upgrade.

 

If you already have a BlueCurve Gateway, make sure that it's not in Bridge Mode and that you aren't using a third party router. Learn more about BlueCurve Home eligibility and requirements.

 

BlueCurve Home: Upgrade For This Experience Message

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"Invalid Shaw ID or password. Please try again"

The error "Invalid Shaw ID or password. Please try again" could mean that you've entered the wrong Shaw ID and password combination. Double check that you've entered the correct Shaw ID and password when logging in to BlueCurve Home.

 

If you've forgotten your Shaw ID or password, click here to learn how to reset it. If you haven't created a Shaw ID and password yet, visit Shaw ID Overview to learn how.

 

BlueCurve Home: Invalid Shaw ID or Password Error

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"Your Gateway is in Bridge Mode"

The message "Your Gateway is in Bridge Mode" means that bridge mode is enabled on your BlueCurve Gateway. To access BlueCurve Home, you'll need to disable bridge mode. Visit How to configure bridge mode on the BlueCurve Gateway for instructions.

 

BlueCurve Home Login Error: Your Gateway is in Bridge Mode

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"Please Give Us a Call," "We're Having Some Trouble," or "Let's Try That Again"

If you see a message saying "Please Give Us a Call," "We're Having Some Trouble," or "Let's Try That Again," close and re-open BlueCurve Home then try logging in again.

 

If the same message comes up again, there's a bit more we'll need to do to get you up and running. Please chat with us or give us a call at 1-888-472-2222 to have this issue fixed.

 

BlueCurve Home Error Message: Please Give Us A CallBlueCurve Home Error Message: We're Having Some TroubleBlueCurve Home Error Message: Let's Try That Again

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Endless loading sign (3 dots)

If you see the BlueCurve Home app trying to load in an endless loop (as shown below), this could mean that you don't yet have a BlueCurve Gateway setup in your home. If you'd like to take advantage of the benefits available with BlueCurve Home, click here to learn how to upgrade.

 

BlueCurve Home Loading

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