Invalid Shaw ID of password. Please try again
The error "Invalid Shaw ID or password. Please try again" could mean that you've entered the wrong Shaw ID and password combination. Double-check that you've entered the correct Shaw ID and password when logging in to Ignite HomeConnect.
If you've forgotten your Shaw ID or password, visit What if I forgot my Shaw ID login info? to learn how to reset it. If you haven't created a Shaw ID and password yet, visit Shaw ID Overview to learn how.
Your Gateway is in Bridge Mode
The message "Your Gateway is in Bridge Mode" means that bridge mode is enabled on your Ignite WiFi Gateway. To access Ignite HomeConnect, you'll need to disable bridge mode. Visit How to configure bridge mode on the Ignite WiFi Gateway for instructions.
Please Give Us a Call, We're Having Some Trouble, or Let's Try That again
If you see a message saying "Please Give Us a Call," "We're Having Some Trouble," or "Let's Try That Again," close and re-open Ignite HomeConnect then try logging in again.
If the same message comes up again, there's a bit more we'll need to do to get you up and running. Please chat with us or give us a call at 1-888-472-2222 to have this issue fixed.
Endless loading sign (3 dots)
If you see the Ignite HomeConnect App trying to load in an endless loop (as shown below), this could mean that you don't yet have a Ignite WiFi Gateway setup in your home. If you'd like to take advantage of the benefits available with Ignite HomeConnect, click here to see our upgrade options.
If you're an Internet subscriber with an Ignite WiFi Gateway you can access the Ignite HomeConnect experience at no additional cost through the Ignite HomeConnect App.