Having trouble logging in or using Ignite HomeConnect (formerly known as BlueCurve Home)? Learn how to identify and fix Ignite HomeConnect login issues with our guides below. This page provides insight into common login errors.

Have other questions about the Ignite HomeConnect App?  Visit our Ignite HomeConnect FAQs to learn more.

Upgrade for this Experience

The message "Upgrade for This Experience" means that you don't yet have a Ignite WiFi Gateway (formerly known as Fibre+ Gateway) setup in your home. If you'd like to take advantage of the benefits available with Ignite HomeConnect, visit our Popular Bundles page for upgrade options.

If you already have a Ignite WiFi Gateway, make sure that it's not in Bridge Mode and that you aren't using a third-party router. Learn more about Ignite HomeConnect eligibility and requirements.

If you have a Ignite WiFi Gateway that hasn't been activated yet:

  1. Go to my.shaw.ca and sign in.
  2. Click "Activate" to complete your Gateway activation.
  3. Sign in to Ignite HomeConnect again.

BlueCurve Home: Upgrade For This Experience Message

Invalid Shaw ID of password. Please try again

The error "Invalid Shaw ID or password. Please try again" could mean that you've entered the wrong Shaw ID and password combination. Double-check that you've entered the correct Shaw ID and password when logging in to Ignite HomeConnect.

If you've forgotten your Shaw ID or password, visit What if I forgot my Shaw ID login info? to learn how to reset it. If you haven't created a Shaw ID and password yet, visit Shaw ID Overview to learn how.

BlueCurve Home: Invalid Shaw ID or Password Error

Your Gateway is in Bridge Mode

The message "Your Gateway is in Bridge Mode" means that bridge mode is enabled on your Ignite WiFi Gateway. To access Ignite HomeConnect, you'll need to disable bridge mode. Visit How to configure bridge mode on the Ignite WiFi Gateway for instructions.

BlueCurve Home Login Error: Your Gateway is in Bridge Mode

 


Please Give Us a Call, We're Having Some Trouble, or Let's Try That again

If you see a message saying "Please Give Us a Call," "We're Having Some Trouble," or "Let's Try That Again," close and re-open Ignite HomeConnect then try logging in again.

If the same message comes up again, there's a bit more we'll need to do to get you up and running. Please chat with us or give us a call at 1-888-472-2222 to have this issue fixed.

BlueCurve Home Error Message: Please Give Us A Call bluecurve-home-error-were-having-some-trouble.png

 

 

bluecurve-home-error-lets-try-that-again.png

Endless loading sign (3 dots)

If you see the Ignite HomeConnect App trying to load in an endless loop (as shown below), this could mean that you don't yet have a Ignite WiFi Gateway setup in your home. If you'd like to take advantage of the benefits available with Ignite HomeConnect, click here to see our upgrade options.

BlueCurve Home Loading

 

If you're an Internet subscriber with an Ignite WiFi Gateway you can access the Ignite HomeConnect experience at no additional cost through the Ignite HomeConnect App.


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