What if I forgot my Shaw ID login information?

Document created by shaw-jody on Feb 8, 2019Last modified by shaw-jody on Feb 28, 2019
Version 6Show Document
  • View in full screen mode

Scenario: You have forgotten your Shaw ID login or My Shaw password.


Quick Answer:

  1. You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password?.
  2. You will need to enter your email address under Recovery email.
  3. Once you click Reset password, check your email for instructions to reset your password.

Still need more information?

My Shaw Account Settings


Did You Know


Your Shaw ID (My Shaw) login and password is different than your @shaw.ca email address login and password. Follow the instructions in the following article to change your email or Webmail password.


Learn more: How to change your email and Webmail password




Related Articles