How to reseat your cable connection to your digital box

Document created by shaw-jody on Feb 8, 2019Last modified by shaw-jody on Mar 4, 2019
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Scenario: You are experiencing a poor channel signal or the channel is not coming in but was previously available. You feel that the issue is a result of a poor cable connection.


Quick Answer:

You can reseat your cable connection by unplugging the power to your digital box, unscrewing the coaxial cable connection from the back of the digital box as well as the wall outlet and then reconnecting both cables.


Still need more information?

How to troubleshoot poor picture quality / pixelation issues


Did You Know


Channel issues can be a result of a number of other issues. Visit our TV troubleshooting Frequently Asked Questions for additional TV support tips.


Learn More: Shaw TV Troubleshooting FAQs




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