If you are experiencing channel issues or if certain channels are no longer coming in that were previously available, try power cycling your cable box.  Power cycling or rebooting your digital cable box is one of the quickest ways to troubleshoot issues with your TV.


Solution

To power cycle (reboot) your digital TV box:

  1. Unplug the power cord from the wall or from the power bar
  2. Wait 30 seconds
  3. Plug the power cord back in. Wait a couple of minutes for the interactive guide functions of the digital box to be fully restored

Learn more

Pull the power to fix TV, Internet or Phone issues


Did you know?

After powering your cable box back on, it can take a few minutes for the Guide functions to be fully restored and for the Guide channel information to be populated on the screen. This is normal, please be patient until the Guide reloads.

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