How do I troubleshoot an unresponsive digital box?

Document created by shaw-jody on Feb 8, 2019Last modified by shaw-jody on Feb 28, 2019
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Scenario: Your cable box is unresponsive and not responding to your remote control.


Quick Answer:

  1. Troubleshoot your unresponsive digital box by locating and unplugging the power cable.
  2. Wait 30 seconds and reconnect the power cable to the digital box.
  3. Wait approximately 1-2 minutes for the digital box to reboot.
  4. Power the digital box on and test if it is now responsive.

Still need more information?

Video: How to reset your Shaw digital box to fix an issue


Did You Know


After power cycling your digital box, your guide may say "To Be Announced" for about an hour after performing the reset. 




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