My TV service is not working. How do I check for billing/service interruptions?

Document created by shaw-jody on Feb 8, 2019Last modified by shaw-jody on Mar 1, 2019
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Scenario: You are not receiving any TV service and your equipment is working fine. The cause may be a result of a service interruption as a result of missed payments, seasonal disconnect or planned maintenance / service outage.


Quick Answer:

  1. Sign into My Shaw.
  2. Check your current balance due under the My bills section of the My Shaw homepage
  3. Make a payment (if the account is overdue) 


If you have set up a seasonal disconnect and have returned early you may not have access to your Shaw TV or Internet services. Contact us to restart your Shaw services.

Still need more information?

Shaw TV Services FAQs


Did You Know


You can take your Shaw services with you when you move and avoid a disruption in your Internet, TV, or home phone service.


Learn More: Transfer your Shaw services when you move




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