How to troubleshoot no signal issues on your TV

Document created by shaw-jody on Feb 8, 2019Last modified by shaw-jody on Mar 1, 2019
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Scenario: Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on.

 

Quick Answer:

  1. Use your Shaw Remote and press the POWER button. Depending on which remote you are using, you may have to press the CBL button on the top of the remote and then the POWER button.
  2. If your digital box will not power on, please see this article for additional troubleshooting options.

 

Still need more information?

How to troubleshoot weak or no TV signal

 

Did You Know

 

One of the quickest ways to troubleshoot power issues with your equipment is to pull the power and power cycle your equipment. Check your user manual(s) to ensure that this is a preferred practice on your specific television.

 

Learn More: Pull the Power to fix TV, Internet, or Home Phone issues

                                                                    

 

 

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