How to troubleshoot an intermittent Internet connection

Document created by shaw-jody on Feb 8, 2019Last modified by shaw-jody on Mar 1, 2019
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Scenario: Your Internet connection appears to be not working or you keep losing your connection. You are looking for ways to troubleshoot issues with your Internet connection.


Quick Answer:

  1. Check Shaw service alerts for your area. 
  2. Unplug your Internet modem, wait 30 seconds and then plug it in again. Try your Internet connection to see if it is more consistent.
  3. Reposition your modem or remove any physical obstructions (if possible) from blocking the modem from sending a WiFi signal.


Still need more information?

Troubleshooting Internet connectivity issues


Did You Know


For best results, upgrade your entire network to 802.11ac, which operates exclusively on 5GHz and should bypass most local interference. When using a dual band (simultaneous) 2.4 and 5GHz router note that the 5GHz range is still a newer frequency so it is less used in many congested areas.


Learn more: WiFi Interference




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