BlueCurve Home FAQ - Active Time Alerts

Document created by shaw-colin on Mar 7, 2019Last modified by shaw-colin on Apr 11, 2019
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Find frequently asked questions about how Active Time Alerts work in BlueCurve Home.

 

This article provides details on:

 

Active Time Alerts

What is an Active Time Alert?
An Active Time Alert provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. When enabled, you will be notified when a profile's devices have been active on the home network for the amount of time you specify. When the active time limit is close to being reached, you will receive a text message, email, and/or push notification, depending on your notification preferences. You can then decide if you want to take action and pause the profile's WiFi access using your home network. The profile will not be automatically paused once the time limit is reached.

 

Note: Access using cellular data, a public Shaw WiFi hotspot, or other available WiFi networks will not count toward active time. Also, pausing a profile will not block access through these channels.

 

How do I set up an Active Time Alert?
Visit the profile you'd like to set an alert for, select Edit next to Active Time Alert, then choose Weekdays or Weekends and adjust the bar to set the active time limit. This will be the daily limit for the profile, starting at 12am each day. Be sure you have Network Activity notifications turned on to receive these alerts. Learn how to set your notification preferences here.

 

What counts as 'active time'?
Activities such as streaming music or videos, surfing, shopping, gaming, and downloading books, pictures and videos, count towards 'active time.'
Applications that you may not be actively using, but are running in the background, may count towards active time. For example, an app downloading an update would likely be considered active time, while a text message with no attachment likely won't. Devices may download updates overnight and this will count as active time. Some devices, like Chromecast, continuously download data, and are not recommended to be assigned to profiles where you set an Active Time alert.

 

Note: Access using cellular data, a public Shaw WiFi hotspot, or other available WiFi networks will not count toward active time..

 

What happens when the active time limit is reached?
When the limit is close to being reached, a text message, email, and/or push notification will be sent, depending on your notification preferences. Be sure you have Network Activity notifications turned on, to receive these alerts. Learn how to set your notification preferences here.

Learn More: How to setup Active Time Alerts with BlueCurve Home 

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