How To: Use Shaw Internet services with Apple products

Document created by ajs-writer on Mar 17, 2019Last modified by shaw-sarah on May 29, 2019
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This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the MacOS and iOS operating systems.

 

 

Visit Apple support

As your device’s manufacturer, Apple offers the most up-to-date support information for whichever iPhone, iPad tablet, Mac computer, OS, or accessory you need specific help with.

 

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Connecting to home WiFi

Whether you’re at home or roaming the city, it’s good to stay connected. These support articles will teach you how to get your devices online.

 

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Email setup on Apple devices

If you just got a new iPhone or iPad, setting up email is one of the first things you’ll do.

 

  1. Visit the Apple support website.
  2. Click Set up manually.
  3. Follow the instructions to finish setting up email on your Apple device.

 

These are the (IMAP) email settings we recommend you use, when asked:

 

Account Type: IMAP
Username: Your Shaw email address without @shaw.ca
Password: Your Shaw email password
Email address: Your Shaw email address
Incoming Server Name: imap.shaw.ca
Incoming Server Security Type: SSL
Incoming Server Port: 993
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS
Outgoing Server Port: 587
Domain: shaw.ca

 

To use Shaw's POP3 incoming mail server, use these settings:

 

Incoming mail server and settings:
Incoming Mail Server: pop.shaw.ca
Server Type: POP
Security Type: None
Port: 110

 

Encrypted incoming mail server and settings:
Incoming Server: pop.shaw.ca
Server Type: POP
Security Type: SSL/TLS
Port: 995

 

If you’re setting up Exchange ActiveSync, use these settings:

 

Email address: Your Shaw email address
Domain: shaw.ca
Username: Your Shaw email address, without @shaw.ca
Password: Your Shaw email password
Exchange server: wm.shaw.ca
Use secure connection (SSL): Yes
Use client certificate: No

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