Shaw Prepaid Calling Plan

Document created by shaw-fraser on May 8, 2013Last modified by shaw-jamesp on Sep 28, 2017
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Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or for a cell phone.

 

To learn more about Shaw's Prepaid Calling Plan, click on the relevant links below.

 

Benefits of Shaw's Prepaid Calling Plan

The Prepaid Calling Plan has a number of benefits, including: 

  • No sign-up, connection, or hidden fees
  • Use the service with your Shaw Digital Phone or another provider
  • Up to eight phone numbers may be registered to an account
  • Great long distance rates when away from home

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How to create an account

To set up a Shaw Prepaid Calling Plan account: 

 

  1. Visit the Gold Line Sign Up page.
  2. Select Sign Up Now.
  3. Enter your primary phone number in the provided field, then hit Submit.
  4. Fill out the account creation form with the required information.
  5. Select the amount that you would like to load onto the account (i.e., $10, $20, or $50).
  6. Enter your credit card details.
  7. Hit Submit.

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How to call from a registered phone number

This is the main phone number registered with your account. In total, up to eight phone numbers can be registered with your account. Please note: When you call from a registered phone number you will not be prompted to enter your PIN. 

 

  1. Dial your access number from any registered phone (see access numbers below).
  2. Listen to your account balance.
  3. Dial your destination number.
    • For calls within Canada and the USA: Dial 1 + Area Code + Phone Number
    • For International calls: Dial 011 + Country Code + City Code + Phone Number

 

Dialling from:Access number:
Calgary403-705-2034
Edmonton1-866-299-0583
Vancouver604-638-8226
Victoria250-388-1244
Winnipeg1-866-299-0515
Rest of BC1-866-299-0626

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How to call from an unregistered phone number

When you call from an unregistered phone number you will be prompted to enter your 11-digit PIN.

 

  1. Dial the non-registered access number from any phone (see access numbers below).
  2. Enter your PIN that you received when setting up your account.
  3. Listen to your account balance.
  4. Dial your destination number.
    • For calls within Canada and the USA: Dial 1 + Area Code + Phone Number
    • For International calls: Dial 011 + Country Code + City Code + Phone Number


Non-registered access numbers - CANADA

Dialling from:Access number:
Barrie705-792-2280
Calgary403-313-3188
Edmonton780-702-3307
Guelph519-341-0328
Halifax902-442-3005
Kingston613-548-6168
London519-963-0140
Montreal514-908-4465
Niagara Falls905-358-1220
Ottawa613-688-3382
Quebec City418-210-2052
Toronto416-642-8026
Vancouver604-638-0372

 


Non-registered access numbers - INTERNATIONAL

Dialling from:Access number:
Australia0011-800-1002-1002*
Israel1-800-949-0171*
Japan - IDC001-800-1002-1002*
Japan - Japan Tel0041-800-1002-1002*
Japan - KDDI0061-800-1002-1002*
Japan - NTT0034-800-1002-1002*
Singapore001-800-1002-1002*
South Korea - Da Com002-800-1002-1002*
South Korea - Korea Tel001-800-1002-1002*
Thailand001-800-1002-1002*
USA1-888-628-8917*

Other: 

Austria, Belgium, 

China, Denmark, 

France, Germany, 

Hong Kong, Hungary, 

Ireland, Italy, 

Malaysia, Netherlands, 

New Zealand, Norway, 

Philippines, Portugal, 

Spain, Sweden, 

Switzerland, UK

00-800-1002-1002*

 

*Shaw cannot guarantee access from everywhere in the country. Some public phones may require coins or calling cards to dial access numbers. Some hotels, airports, and cellular phone companies may not allow the use of phone cards and may add a surcharge for this service. A surcharge may occur from certain pay phones. Toll charges apply and may vary by country.

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General FAQs

How is the Shaw Prepaid Calling Plan different than other long distance providers and calling cards that I have used? 

Unlike other calling cards and long distance providers, the card and service are designed to save you money on long distance calls made from your cellular, office, and home phones. This service does not replace your existing cellular and local calling plans. It simply allows you to stop paying the high long distance rates charged by your cellular and long distance provider.

 

Do I need a special phone to use?

No. You do not require special equipment of any kind.

 

Do I require a PIN to use my account?

You are not required to use your PIN when placing a call from a registered phone number. If you are making a call from a non-activated phone number or from an activated phone but you are outside of the local calling area, you will be required to enter your PIN.

 

Can I change my PIN?

No. You can only change your PIN if there are security concerns associated with using the number. The new PIN will be a computer-generated PIN. For security purposes, you cannot choose your own PIN number.

 

What happens if I forget my PIN?

Contact Customer Support at 1-866-459-6740.

 

Do I have to cancel existing services before my account will work?

When you use the plan, our system knows you are a customer by recognizing any of your activated phone numbers each time you dial into the service. If you have the Call ID Blocking feature on any of the activated lines, you will have to disable that feature in order to use your account, or alternatively, keep the Call ID Blocking service active and use your PIN. If you are unsure of how to disable this feature, please contact your cellular provider or refer to your phone manual.

 

Are there any contracts or agreements to sign?

No. You are not required to sign any contracts or agreements.

 

What happens if I lose my access number?

Click on the link to the Prepaid Calling Plan on Shaw.ca for a list of access numbers.

 

Will I be able to use the address book or scroll features on my cellular phone to make long distance calls?

Yes. The Address Book feature should work with this service on all phones. To use it you will need to program a separate entry for each destination number you would like to call. Each entry will include the access number for the city you are making the call from, a PAUSE, and 1 + the Area Code and destination number of the person you are calling.

 

For example, if you are making a call from Toronto, your entry will look something like this: 416-642-8023-PAUSE-1-514-555-1234. If you are unsure of how to program pauses into your phone, please refer to your phone manual. Pause may also be referred to as "space" or "link mark".

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Phone number activation FAQs

What is a primary phone number?

The primary phone number is the main phone number that you wish your account to be identified with.  It is also referred to as your Shaw Prepaid Phone Plan Account Number.

 

How many phone numbers can I register to my account?

You can activate up to eight separate phone numbers on each account. The eight phone numbers are comprised of your primary phone number and up to seven additional phone numbers of your choosing. Phone numbers can be any combination of personal, cellular, residential, and business lines.

 

How do I change one or more of my registered phone numbers?

You can retrieve your account information online to add or delete activated phone numbers. However, for security and protection, if you wish to change your primary phone number (Account Number), you will need to contact Customer Service at 1-866-459-6740.

 

Can I use my account to make calls from phone numbers that are not activated?

Yes. You can make long distance calls from non-activated phone numbers. Please see the section above entitled "Calling from an unregistered phone number".

Related: Gold Line Number Activation 

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Rate FAQs

Where can I check the most current domestic and international rates?

You can check rates online by clicking here.

 

What are the rates if I call a cellular phone overseas?

For rates to cellular phones overseas, please click here.

 

Will I still get charged for minute usage from my cellular provider?

Yes. Placing a long distance call will use your airtime on your cellular plan, but you will not be charged any long distance charges from your cellular provider.

 

Are there any hidden fees associated with this service?

There are no hidden fees associated with this service.

Related: Gold Line Rates 

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Balance and recharge FAQs

How long will it take before my account is available for use?

Your account will be available for use immediately after you activate the service.

 

How do I recharge my account?

Online, call our Customer Care Team at 1-866-459-6740 or visit a Shaw retail outlet (link below).

 

Can I have the charges billed to my Shaw bill?

No. Payment must be made using a credit card.

 

Can I make my payments by cash, cheque, or debit?

No. Payment must be made using a credit card.

 

Does my account balance ever expire?

Your account and account balance will expire two years after last use. This means that if your account is not used within a two-year period, it will expire and cannot be used again.

 

How do I check my account balance?

Each time you use the service, you will be given your balance before your call is connected.

 

How do I get a refund?

Please contact Customer Support at 1-866-459-6740. You will need to confirm your primary phone number or Shaw Prepaid Phone Plan Account Number, your name, and the credit card used.

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Contact information

Shaw Prepaid Calling Plan website: Click here (If this page is not displaying for you, you may need to clear your Internet browser cache.

 

Customer Support by phone: 1-866-459-6740

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