How to set up email and WiFi on Samsung Galaxy S4

Document created by shaw-alex on May 22, 2013Last modified by shaw-jody on Jul 14, 2017
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Samsung Galaxy S4 Smartphone

If you've got a Samsung Galaxy S4 smartphone and want to get it set up to connect to your Shaw email account, you can follow the instructions below to get started. This guide will explain how to setup your Shaw email account on your Samsung Galaxy S4 Android phone through an exchange server. For more information, see:
Samsung GALAXY Products and How-To's.


This article provides insight into:


Did You Know?


ActiveSync is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Email Setup: ActiveSync/Exchange

The Microsoft Exchange setup procedure described below is the preferred setup method for your email address. Exchange offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server.
To configure your phone/tablet to send and receive emails using an Exchange Server:

  1. Ensure that your email account password meets the minimum security requirements
  2. Select the APPS button on your Samsung Galaxy S4
  3. Select Email
  4. Enter your Shaw email account and password information
  5. Select Manual Setup
  6. Tap Microsoft Exchange ActiveSync
  7. Enter the following:
    • Domain/Username: Your Shaw email address
    • Password: Your Shaw email address password
    • Server Address:
    • Use Secure Connection (SSL): Yes (add a check mark)
    • Client Certificate: No (no check mark)
  8. Choose Next
  9. Choose which services you would like to sync (Mail, Contacts and Calendar)
  10. Enter a name for your account (for example "My Shaw Account")
  11. Press Next to complete the setup

Related: Alternative POP and IMAP Settings

Did You Know?


You can setup WiFi to save on mobile data and use Shaw Go WiFi for the best email experience.


Learn More: Setup WiFi on Android Mobile Devices


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WiFi Setup

To connect to a wireless (WiFi) network with your Samsung Galaxy S4.


  1. Press the MENU button on your Samsung Galaxy S4
  2. Select Settings
  3. Slide the Wi-Fi option to the On position (green icon)
  4. Tap Wi-Fi
  5. Select the network that you would like to connect to
    • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem*
  6. Enter the network password. (unless the network is open and requires no password)
    • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem*
  7. Press Connect


* If you have customized your network name (SSID) and password and can no longer remember the login credentials you will need to restore your Wireless Modem to the default settings

Related: How to connect to a Shaw Go WiFi Hotspot

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Problems connecting to WiFi on D-Link routers

Samsung has acknowledged a Wi-Fi connection issue in regards to the Galaxy S4 device when connecting to D-Link routers. They suggest customers should update their firmware to the latest version and reboot the router. If you continue to experience issues, contact Samsung Customer Support.

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