HD Network Upgrades 2019

Document created by shaw-jamesp on Apr 12, 2019Last modified by shaw-aman on Apr 23, 2019
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We are currently in the process of completing network upgrades in a number of remote Shaw Cable regions (regions listed by province below). These regions will be directly impacted by upgrades taking place with our Satellite delivered services (Shaw Direct) because unlike the majority of Shaw Cable regions, these remote regions actually receive their Video services via Satellite delivery. As a result, between April – October 2019 we will be upgrading most Standard Definition (SD) channels to High Definition (HD). All customers in these select regions will require a MPEG-4 compatible digital box to be able to view the upgraded HD channels (examples of MPEG-4 digital boxes – Pace SummitDCX3200 or DCX3400).


Most customers already have MPEG-4 compatible digital boxes connected to their TV’s so these customers will not be required to make any equipment changes in order to receive the newly converted HD channels. However, for any customers who are still actively using non-compatible digital boxes, Shaw will proactively contact you to discuss upgrade options.


**PVR NOTE – ‘Scheduled’ PVR Recordings on SD channels will be impacted. If you have series or individual PVR recordings scheduled to record on a current SD channel, those recordings will need to be reset once the channel has been converted to HD.


For a complete summary of which channels are impacted and when these changes are taking effect, please click on the link below for your region:


British Columbia








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