How to troubleshoot error XRE-00002 on BlueSky TV

Document created by shaw-colin on May 9, 2019Last modified by shaw-colin on Jun 3, 2019
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If you're receiving error XRE-00002 on BlueSky TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running.


For additional tips for troubleshooting common BlueSky TV errors, visit Troubleshooting common BlueSky TV error codes.



Error message

On-screen message

"Unable to connect to BlueSky TV Please ensure the cables are tightly secured and unplug set-top box from electrical outlet. Wait 10 seconds, then plug back in to restart. XRE-00002."



This error occurs when something is not correct with your Shaw account.

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Troubleshooting tips

Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running.

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