Affected Area: National
Affected Services: HD Guide
Reference Number: CHG0193860, CHG0193861, CHG0193862, CHG0193868, CHG0193869
June 16 - 21, 2019
Service Impact Duration
Approximately 8 Hours
Synopsis of Event
Customers with HD Guide equipment will experience a software update sometime during the week of June 16th to 21st. The update will occur overnight, between 11:00 pm and 7:00 am MT. The update will cause a brief interruption to video services while it processes and the hardware reboots. Once the time is showing on the front, it is safe to power on the device normally.
While the updates will be processing over several days, a given cable box will only need to update once.
Questions? Contact Us
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