June 16 - 21 | Software Update for HD Guide Equipment

Document created by shaw-overnights-mike on Jun 12, 2019Last modified by shaw-overnights-mike on Jun 12, 2019
Version 2Show Document
  • View in full screen mode

Maintenance Details

Affected Area: National

Affected Services: HD Guide

Reference Number: CHG0193860, CHG0193861, CHG0193862, CHG0193868, CHG0193869

 

Date

June 16 - 21, 2019

Service Impact Duration

Approximately 8 Hours

Begin

23:00 MT

End

07:00 MT

 

Synopsis of Event

Customers with HD Guide equipment will experience a software update sometime during the week of June 16th to 21st. The update will occur overnight, between 11:00 pm and 7:00 am MT. The update will cause a brief interruption to video services while it processes and the hardware reboots. Once the time is showing on the front, it is safe to power on the device normally.

While the updates will be processing over several days, a given cable box will only need to update once.

 

 

Questions? Contact Us

If you have any questions about this maintenance you can contact a Shaw representative through chat, email, phone, or the Community forums. Click here to learn how to contact us

 

Download the My Shaw app today.

It’s the fastest way to connect with a Shaw rep.

  

Attachments

    Outcomes