June 16 - 21 | HD Guide Software Update

Document created by shaw-colin on Jun 11, 2019Last modified by shaw-colin on Jun 11, 2019
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Between June 16 - 21, 2019, we're rolling out a software update for HD Guide set-top boxes. This update includes general fixes and performance enhancements to the HD Guide experience.


Affected hardware: DCX3510-M and DCX3200 

Version number: Firmware version 15.61


Upgrade Experience

Customers with HD Guide hardware (DCX3510-M and DCX3200) will receive the update to their equipment automatically overnight during non-primetime hours. Your set-top box may reboot automatically during this time.


Enhancements and Updates

  • Fix for missing closed captions in some Video on Demand titles
    • It was reported that some On Demand titles were missing closed captions for some spoken dialogue. This has been resolved.
  • Fix for delays when changing channels
    • Occasionally it could take 3 or more seconds to tune from one channel to another. This has been resolved.


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