How To: Change your My Shaw password

Document created by ajs-writer on Jun 23, 2019Last modified by shaw-sarah on Jul 11, 2019
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If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.caand the My Shaw mobile app (Apple App Store | Google Play Store).

 

 

Change your password using the My Shaw website

To change your password using the My Shaw website:

 

  1. Visit my.shaw.ca
  2. Click Forgot your Shaw ID or password?.
  3. Enter your recovery email address.
  4. Confirm that you are not a robot
  5. Click Reset password.
  6. Check your inbox for an email detailing the next steps.

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Change your password using the My Shaw mobile app

To change your password using the My Shaw mobile app:

 

  1. Open the My Shaw app. 
  2. If you are already signed out, skip to Step 5.
  3. If you are signed in, tap the menu icon:
    • On an Apple device, tap the three dots (…) in the bottom right corner.
    • On an Android device, tap the three lines (☰) in the top left corner.
  4. Tap Sign Out.
  5. Tap Forgot Password?.
  6. Enter your recovery email address.
  7. Confirm that you are not a robot
  8. Click Reset password.
  9. Check your inbox for an email detailing the next steps.

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