How to set up email and WiFi - HTC One

Document created by shaw-fraser on Jul 30, 2013Last modified by shaw-jody on Jul 17, 2017
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HTC One PhoneContinue reading to learn how to set up WiFi and your email account via a Microsoft Exchange server, which is the recommended email setup method, on your HTC One phone. For additional information on your HTC One phone, see HTC One Product Support.


Click on the links below to be redirected to the relevant instructions.





Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Microsoft Exchange email setup

Set up your email address using Microsoft Exchange, the preferred email setup method. It allows advanced email handling and synchronization of calendars and contacts and is less confusing for accounts when they are connected to multiple devices simultaneously. To set up your email using an Exchange server on your HTC One phone, follow the instructions below.


  1. Tap MENU
  2. Select Settings
  3. Tap Accounts & Sync
  4. Tap (add)
  5. Select Exchange ActiveSync
  6. Enter your Shaw email address and password
  7. Tap Manual Setup
  8. Enter the following in the provided fields:
    • Server Address:
    • Domain:
  9. Choose Next
  10. Enable Contacts and Calendar syncing options as per your preference
  11. Name the account and tap Finish Setup

Related: Alternative POP and IMAP Settings

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WiFi setup

Follow the steps below to connect your HTC One phone to your wireless (WiFi) network:


  1. Slide the notifications panel open, then tap the gear icon
  2. Tap the WiFi On-Off switch to turn WiFi on
  3. Tap WiFi
  4. Select the network that you would like to connect to
  5. Enter the network password (unless the network is open and does not require a password)
  6. Tap Connect (You will see the WiFi icon in the status bar when connected)

If you are connecting to your home Shaw WiFi network and have a Shaw WiFi modem, you can find the network name (SSID) and password located on the white sticker on the back or bottom of your wireless modem. 

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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