How to set up email and WiFi - HTC One

Document created by shaw-fraser on Jul 30, 2013Last modified by shaw-jody on Dec 18, 2018
Version 20Show Document
  • View in full screen mode

HTC One PhoneContinue reading to learn how to set up WiFi and your email account via IMAP which is the recommended email setup method or through a Microsoft Exchange server, on your HTC One phone. For additional information on your HTC One phone, see HTC One Product Support.


Click on the links below to be redirected to the relevant instructions.






While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit HTC Support.

IMAP email setup

Follow these steps to set up your email address using IMAP, which is the preferred email setup method for your Shaw email. If you are looking to add an email account*:

  1. From within your email select the Menu icon from the top right of the screen.
  2. Select Add Account
  3. Continue with step three below.


For first-time set up of your email on your HTC One phone, follow the instructions below.

  1. Tap the MENU icon from the bottom of your screen
  2. Select Mail
  3. Under Choose a mail provider, select Other (POP3/IMAP)
  4. Enter your Shaw email address and password
  5. Tap Manual Setup
  6. Enter the following in the provided fields for Incoming settings:
    • Protocol: IMAP
    • Email Address: Your Shaw email address
    • Username: Your Shaw email address without
    • Password: your Shaw email password
    • POP/IMAP Server:
    • Security type: SSL
    • Server Port: 993
  7. Choose Next
  8. Enter the following for the Outgoing settings:
    • Ensure that the Login required checkbox is checked
    • SMTP Server:
    • Security type: SSL
    • Server Port: 587
  9. Choose Next
  10. Enter an Account name: (Example: Shaw Email)
  11. Enter a sender name (the name that will be displayed to recipients of your sent email)
  12. Select FINISH SETUP
  13. Choose which services you would like to sync (Mail) and select your other sync options
  14. Return to the home screen. Your Shaw email is now set up on your HTC One.


*Note: Steps may vary slightly by device and if you have an existing email account or are adding an additional email account.

Related: Alternative POP and IMAP Settings

Did You Know?


IMAP is a convenient way to setup your email and is recommended for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Back to top


Microsoft Exchange email setup

Set up your email address using Microsoft Exchange, the preferred email setup method. It allows advanced email handling and synchronization of calendars and contacts and is less confusing for accounts when they are connected to multiple devices simultaneously. To set up your email using an Exchange server on your HTC One phone, follow the instructions below.


  1. Tap MENU
  2. Select Settings
  3. Tap Accounts & Sync
  4. Tap (add)
  5. Select Exchange ActiveSync
  6. Enter your Shaw email address and password
  7. Tap Manual Setup
  8. Enter the following in the provided fields:
    • Server Address:
    • Domain:
  9. Choose Next
  10. Enable Contacts and Calendar syncing options as per your preference
  11. Name the account and tap Finish Setup

Related: Alternative POP and IMAP Settings

Back to top


WiFi setup

Follow the steps below to connect your HTC One phone to your wireless (WiFi) network:


  1. Slide the notifications panel open, then tap the gear icon
  2. Tap the WiFi On-Off switch to turn WiFi on
  3. Tap WiFi
  4. Select the network that you would like to connect to
  5. Enter the network password (unless the network is open and does not require a password)
  6. Tap Connect (You will see the WiFi icon in the status bar when connected)

If you are connecting to your home Shaw WiFi network and have a Shaw WiFi modem, you can find the network name (SSID) and password located on the white sticker on the back or bottom of your wireless modem. 

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings

Back to top


Related Articles