Email and Wireless Guide - HTC One

Document created by shaw-fraser on Jul 30, 2013Last modified by shaw-james on Jan 13, 2017
Version 15Show Document
  • View in full screen mode

This guide will explain how to connect your HTC One phone to wifi and also demonstrate how to setup your Shaw email account through an exchange or POP server. Click on any of the links below to be redirected to the relevant instructions. For more information, see: HTC One Product Support


HTC One mobile Phone

On This Page

WiFi Setup

Exchange Email Setup (Recommended)

POP/SMTP Email Setup



WiFi Setup

  1. Slide the notifications panel open, then tap the gear icon
  2. Tap the Wi-Fi On/Off switch to turn Wi-Fi on
  3. Tap Wi-Fi
  4. Select the network that you would like to connect to
      • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem*
  5. Enter the network password (unless the network is open and requires no password)
      • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem*
  6. Tap Connect. You will see the Wi-Fi icon in the status bar when connected

* If you have customized your network name (SSID) and password and can no longer remember the login credentials you will need to restore your Wireless Modem to the default settings


Back to top



Microsoft Exchange Email Setup


The Microsoft Exchange setup procedure described below is the preferred setup method for your email address. Exchange offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server.


  1. Ensure that your email account password meets the minimum security requirements
  2. Tap MENU
  3. Select Settings
  4. Tap Accounts & sync
  5. Tap + (add)
  6. Select Exchange ActiveSync
  7. Enter your Shaw email address and password
  8. Tap Manual Setup
  9. Enter the following in the provided fields:
      • Server Address:
      • Domain:
  10. Choose Next
  11. Enable Contacts and Calendar syncing options as per your preference
  12. Name the account and tap Finish Setup



Back to top



POP Email Setup


Follow theses steps to configure your phone and email address to sync over a POP connection.


  1. Enable Remote Access on your Shaw email account
  2. Tap Mail
  3. Enter your Shaw email address and password
  4. Select Manual Setup
  5. Enter the following:
      • Protocol: POP
      • Email Address: Your Shaw email
      • POP Server:
      • Security Type: None
      • Server Port: 110
  6. Choose Next
  7. Ensure Login required is enabled
  8. Enter the following:
      • Username: Your Shaw email address without
      • Password: Your Shaw email password
      • SMPT Sever:
      • Security Type: None
      • Server Port: 587
  9. Choose Next
  10. Name this account and then tap Finish Setup



Back to top



Related Articles

Setup Email on an Android Device

Wireless Device Quick Setup Guide



Still Need A Little Help?

See what other customers are asking, or sign-in to ask

your own question, in the Internet forum.