Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly to the Arris TM602 model seen in the diagrams below. Please click the following links if your service is provided via an alternative model such as the Arris TM502, Motorola SBV 5120 or Motorola SBV 5220 Digital Phone Terminals.
This article will provide insight into:
- How to reset your Arris TM602 Digital Phone Terminal
- Visual Guide: TM602 power supply
- How to perform a pinhole reset on a TM602 DPT
- Visual Guide: TM602 pinhole reset
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Arris Support.
Please follow these steps to reset your Arris TM602 Digital Phone Terminal by disconnecting the power supply:
Here is a visual guide to resetting your Arris TM602 DPT.
Step 1: Locate the power cable on the Digital Phone Terminal
Step 2: Remove the power cable
If your phones still do not have access to a working dial tone or the lights indicated above continue to flash, please refer to the How To Remove the Battery from your DPT guide which will walk you through the process of fully resetting your Digital Phone Terminal.
Here is a visual guide that you can use to perform a pinhole reset of your Arris TM602 Digital Phone Terminal.
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