How to setup email on an iPhone/iPad on iOS 11

Document created by shaw-alex on Aug 16, 2013Last modified by shaw-jody on Mar 1, 2019
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Image result for apple iconThis page provides everything you need to get your Shaw email setup on an iPhone or iPad. All of the recommended settings are below, followed by a summary of different email account types, and setup instructions for each.



Latest Version iOS 11


These settings have been updated for the latest version of the iPhone and iPad mobile operating system, iOS 11.




While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Apple iPhone Support or Apple iPad Support.

Recommended Settings

The settings included below are for an IMAP email account, which is the recommended account type for your Shaw email. For detailed instructions on how to set up your email account, please see the IMAP setup instructions section below.


Account TypeIMAP
Email addressYour Shaw email address
Incoming Server
Incoming Server Security TypeSSL
Incoming Server Port993
Outgoing Server
Outgoing Server Security TypeTLS
Outgoing Server Port587
UsernameYour Shaw email address without
PasswordYour Shaw email password

Related: Before you set up your mobile device

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ActiveSync (Exchange) setup instructions
  1. Open Settings
  2. Depending on your iOS Version:
    1. iOS 11 (latest): select Accounts & Passwords
    2. iOS 10: select Mail
    3. iOS 9 and earlier: select Mail, Contacts, Calendars
  3. Select Add Account
    • Select Exchange
    • Enter your Shaw email address
    • Enter a description for the account
    • Click Next
  4. A prompt for "Sign in to your Exchange account using Microsoft?" will appear
    1. Select Configure Manually
    2. Enter your Shaw Email Password
  5. Enter server settings
    • Email: Your Shaw email address
    • Server:
    • Domain:
    • Username: Your Shaw email without
    • Password: Your Shaw email password
  6. Choose sync settings
  7. Select Save

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IMAP setup instructions
  1. Open Settings
  2. Depending on your iOS Version:
    1. iOS 11 (latest): select Accounts & Passwords
    2. iOS 10: select Mail
    3. iOS 9 and earlier: select Mail, Contacts, Calendars
  3. Select Add Account
    1. Select Other
    2. Select Add Mail Account
    3. Enter your NameShaw email address and password
    4. Enter a description for the account
    5. Select Next
  4. Enter the following information
    • IMAP Account Information
      • Name: Your Name
      • Email: Your Shaw email
      • Description:
    • Incoming Mail Server
      • Host Name:
      • User Name: Shaw email without
      • Password: Your email password
    • Outgoing Mail Server
      • SMTP:
  5. Select Done


*Entry not required for initial account setup. This setting is automatically defined by the application.

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