Setup Email on an iPhone/iPad

Document created by shaw-alex on Aug 16, 2013Last modified by shaw-jody on Feb 2, 2017
Version 51Show Document
  • View in full screen mode

Image result for apple iconThis page provides everything you need to get your Shaw email setup on an iPhone or iPad. All of the recommended settings are below, followed by a summary of different email account types, and setup instructions for each.

 

 

Recommended Settings

The settings included below are for an ActiveSync (Exchange) email account, which is the recommended account type for your Shaw email. For detailed instructions on how to setup your email account, please see the ActiveSync (Exchange) Setup Instructions section below.

 

Account TypeExchange
Email addressYour Shaw email address
Serverwm.shaw.ca
Domainshaw.ca
UsernameYour Shaw email without @shaw.ca
PasswordYour Shaw email password
Use SSL*Yes

*Entry not required during initial account setup

 

Example

Back to Top

 

Account Types

There are three different ways you can set up your Shaw email account on your device or email client. These include ActiveSync (Exchange), IMAP, and POP. Generally, we suggest using the ActiveSync email setup method, but each has its own benefits. Check out the comparison chart below for a bit more information on the differences between ActiveSync, IMAP, and POP.

 

Account Type ActiveSync
IMAP

 POP

Desktop or Laptop

 Yes**

YesYes

Phone or Tablet

Yes

YesYes

Sync Email

Yes

YesNo

Sync Calendar

Yes

NoNo

Sync Contacts

Yes

NoNo

Store Email Locally

No

NoYes

 

**May not be compatible with certain email clients. IMAP is the recommended alternative in these cases.

Back to Top

 

ActiveSync (Exchange) setup instructions
  1. Launch your Mail App
  2. Add an email account
    • If this is the first email account to be configured on your device, you will be provided with a setup screen.
      • If this is not the first email account to be set up, go to Home Screen > Settings > Mail, Contacts, Calendars > Add Account (Example 1)
      • If you are using an iPhone 5 go to:  Home Screen > Settings > Mail > Accounts > Add Account.
    • Select Exchange (Example 2)
    • Enter your Shaw email address and password (Example 3)
    • Enter a description for the account
  3. Enter server settings (Example 4)
    • Email: Your Shaw email address
    • Server: wm.shaw.ca
    • Domain: shaw.ca
    • Username: Your Shaw email without @shaw.ca
    • Password: Your Shaw email password
  4. Choose sync settings (Example 5)
  5. Select Save

 

Example 1Example 2Example 3
Example 4Example 5

Back to Top

 

IMAP setup instructions
  1. Launch your Mail App
  2. Add an email account
    • If this is the first email account to be configured on your device, you will be provided with a setup screen. If this is not the first email account to be set up, go to Home Screen - Settings - Mail, Contacts, Calendars - Add Account
    • Select Other
    • Enter your name
    • Enter your Shaw email address and password
    • Enter a description for the account
  3. Select IMAP
  4. Enter incoming server settings
    • Host Name: imap.shaw.ca
    • User Name: Shaw email without @shaw.ca
    • Password: Your email password
  5. Enter outgoing server settings
    • Host Name: mail.shaw.ca
    • User Name: Shaw email without @shaw.ca
    • Password: Your email password
  6. Choose sync settings (optional)
  7. Select Save

Back to Top

 

POP setup instructions
  1. Launch your Mail App
  2. Add an email account - If this is the first email account to be configured on your device, you will be provided with a setup screen. If this is not the first email account to be set up, go to Home Screen - Settings - Mail, Contacts, Calendars- Add Account
    • Select Other
    • Enter your name
    • Enter your Shaw email address and password
    • Enter a description for the account
  3. Select POP
  4. Enter incoming server settings
    • Host Name pop.shaw.ca
    • User Name: Shaw email without @shaw.ca
    • Password: Your email password
  5. Enter outgoing server settings
    • Host Name: mail.shaw.ca
    • User Name: Shaw email without @shaw.ca
    • Password: Your email password
  6. Select Save

Back to Top

 

Related Articles

 

 

Attachments

    Outcomes