How to set up email and WiFi - Sony Xperia Z1

Document created by shaw-fraser on Oct 15, 2013Last modified by shaw-jody on Dec 19, 2018
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Sony Xperia Z1 PhoneThis guide will explain how to connect your Sony Xperia Z1 phone to WiFi and also demonstrate how to set up your Shaw email account through an exchange server. Microsoft Exchange/ActiveSync is the preferred email setup method for the Sony Xperia Z1 phone. Click on the links below to be redirected to the relevant instructions.


For more information, see Xperia Phone Product Support.


This article provides insight into:






While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Sony Mobile Support.

Preferred email setup: Microsoft Exchange

The ActiveSync (Microsoft Exchange) setup procedure described below is the preferred setup method for your email address. Exchange offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail and the server.
To configure your Sony Xperia Z1 to send and receive emails using an Exchange Server:

  1. Ensure that your email account password meets the minimum security requirements
  2. Drag the status bar downwards from the Home screen, then tap the Settings icon
  3. Scroll down to Accounts-Sync and tap Add account
  4. Select Email
  5. Enter your Shaw email address and password
  6. Select Exchange ActiveSync
  7. Enter the following:
    • Domain/Username: your Shaw email address, including
    • Password: your Shaw email password
    • Server:
    • Use secure connection (SSL): Yes (add a check mark)
    • Accept all SSL certificates: Yes (add a check mark)
    • Use client certificate: No (no check mark)
  8. Tap Next
  9. Choose your account settings
  10. Tap Next
  11. Setup will now finish, and emails will populate on your account shortly

Related: Alternative POP and IMAP Settings

Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

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WiFi setup

To connect your Sony Xperia Z1 to your wireless (WiFi) network, follow these steps:


Enable WiFi on your device

  1. From the Home screen, tap the Menu button
  2. Tap Settings
  3. Drag the slider beside WiFi to the right to turn on the WiFi function

To connect to a WiFi Network

  1. Make sure that the WiFi function is turned on
  2. Drag the status bar downwards, then tap the Settings icon
  3. Tap WiFi. All networks should be displayed
  4. Tap the WiFi network that you would like to connect to
    • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem**
  5. If it is a secured network, enter the relevant password
    • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem**
  6. You will now connect to your WiFi network

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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