Microsoft Xbox One - Setup Guide

Document created by shaw-fraser on Nov 12, 2013Last modified by shaw-jody on Sep 19, 2017
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Learn how to set up your Xbox One console. In this article you will find information on how to connect your Xbox One gaming console to your television, and to the Internet through either a wireless or a wired connection. 

 

Xbox One Gaming Console

 

This article will provide insight into:

 

How to connect an Xbox One to your television

The diagram below will help you in connecting and installing your Xbox One console. For this installation you will require an HDMI cable, the Xbox One power cable, the console, and an available HDMI port on your television. If you would like to use the Xbox One's HDMI pass through functionality, you will also need an additional HDMI cable to connect your digital box to the console.

Wiring Diagram for Xbox One Gaming Console

 

Diagram Key

  1. HDMI cable between HDMI OUT on console, and HDMI port on TV
  2. HDMI cable between HDMI IN on console, and HDMI out on Digital Box
  3. Kinect and included cable
  4. AC power cord

 

Installation Steps

  1. Connect the HDMI cable to the HDMI OUT port on the back of your Xbox One console
  2. Connect the other end of the cable to an available HDMI port on your TV
  3. If you are using HDMI pass through, connect another HDMI cable to the HDMI IN port on the back of your Xbox One console
  4. Connect the other end of that HDMI cable to the HDMI OUT port on the back of your Digital Box
  5. Connect the power cable to the back of the console, and the other end to an available power outlet

 

HD Television Pass Through
To use the pass through feature of the Xbox One, connect your HD Digital Box to the console using an HDMI cable (setup instructions seen above).
 
OneGuide
The Xbox One Guide feature has not been made available in Canada for launch of the system. For more information on the Xbox OneGuide feature and its availability, please check Xbox One's official support website at:  Watch TV on Xbox One - Xbox.com

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How to set up a wireless Internet connection

To connect your Xbox One system to the Internet through your wireless network, you will first need to make sure you know your network ID (SSID) and network password. If you are using a Shaw wireless router, you can find these details listed on the top of the device listed as SSID and Passphrase/Password.
 

  1. Press the Menu button on the Xbox One controller
  2. Select Settings
  3. Select Network
  4. On the Network Settings screen, select Set Up Wireless Network
  5. Select the name of your wireless network from the list of available networks
  6. Enter your network password when prompted
  7. Select Test Network Connection on the Network Settings screen to confirm your consoles connection

Wireless Microsoft Xbox One

 

Xbox Support: Connecting your Xbox One to wireless Internet
Xbox Support: Trouble seeing your wireless network?

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How to set up a wired Internet connection
To connect your Xbox One system to the Internet through a direct connection you will first need to connect it to your Shaw Wireless Modem or router with an Ethernet cable. Plug one end of the Ethernet cable into your wireless modem or routers ports (listed as LAN or Ethernet), and the other end into the available Ethernet port on the back of the console (see below for example).

 

If you are connecting your Xbox One directly to a Shaw modem that does not support Wireless, you will need to perform the above steps, and then unplug your modem from power for 1 minute. Reconnect the power cable to your modem, and once it reboots fully, proceed with the following steps:
 
  1. Press the Menu button on your Xbox One controller
  2. Select Settings
  3. Select Network
  4. Choose Test Network Connection on the Network Settings screen to confirm your consoles connection
Microsoft Xbox Wired Setup

 

For more support on connecting your Xbox One to wired Internet, please check Microsoft's support page

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Troubleshooting HDMI passthrough

If you are experiencing issues setting up the HDMI pass through feature on your Xbox One, please see the following:
 
HDMI passthrough not working:
This issue may be caused when you are using three or more devices in a chain, using HDMI cables.

 

Example:

Xbox One HDMI passthrough troubleshooting

 

The solution to this issue is to reduce the number of HDMI connections there are in the chain by using alternative methods of connecting this hardware together, such as an optical cable to connect your audio receiver, and an HDMI cable straight to the television from the Xbox One.

 

Example:

Xbox One Set up Diagram

 

On a Gateway system, fast forward and rewind bar won't show:
To resolve this issue, please follow the steps below.

 

  1.  From Home, say "Xbox, go to Settings" or select the Settings tile from My games & apps
  2. Select TV & OneGuide
  3. Select Troubleshooting
  4. Select the Surround Sound (BETA) option

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