How to set up email and WiFi - Nokia 1020

Document created by shaw-fraser on Nov 18, 2013Last modified by shaw-jody on Jul 17, 2017
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Nokia Lumia 1020 PhoneConnect to WiFi and email via Exchange (ActiveSync) on your new Nokia Lumia 1020 Windows 8 phone. Exchange is the preferred and recommended email setup method, but you can also use IMAP or POP servers to set up your email.


For support on your Nokia Lumia 1020 phone, see Nokia Lumia 1020 Support.


Click on the links below to be redirected to the relevant instructions.




Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Microsoft Exchange email setup

The Microsoft Exchange email setup procedure described below is the preferred method of setup for your email address because it offers advanced handling of email, synchronization of calendars and contacts, and less confusion for accounts connected to multiple devices. To configure your Nokia Lumia 1020 phone to send and receive emails using an Exchange server:


  1. Ensure that your email account password meets the minimum security requirements
  2. Tap Email
  3. Tap Add an Account
  4. Tap Outlook
  5. Enter the following:
    • Email address: Your Shaw email address
    • Password: Your Shaw email address password
  6. Tap Sign In
  7. An error message will appear saying We couldn't find your settings
  8. Enter the following:
    • Email address: Your Shaw email address
    • Password: Your Shaw email address password
    • Username: Your Shaw email address without
    • Domain:
  9. Tap Advanced, and type the following:
    • Server:
  10. Tap Show All Settings, and set the following: 
    • Server Requires Encrypted (SSL) Connection: Yes (add a check mark)
  11. Tap Sign In

Related: Alternative POP and IMAP Settings

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WiFi setup

Set up a wireless connection (WiFi) on your Nokia Lumia 1020 phone by:


  1. Swipe your screen to the left
  2. Select Settings
  3. Select WiFi
  4. Turn WiFi On using the toggle button
  5. Tap on the network that you would like to connect to from the available list
  6. Enter the network password (unless the network is open and requires no password)


If you are connecting to your home Shaw WiFi network and have a Shaw WiFi modem, you can find the network name (SSID) and password located on the white sticker on the back or bottom of your wireless modem.

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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