Understanding the Issue
Customers accessing Webmail through the Internet Explorer 11 browser will experience issues when trying to navigate and browse the service. This is because many webpages and services including Shaw Webmail do not yet support this version of the browser. Click here for an example image.
If you are a Shaw customer using Webmail on your Internet Explorer 11 browser, we recommend that you use an alternative browser to access this service. Firefox, Chrome and Safari will all allow you to browse Webmail successfully. You can find information on where to download these browsers below.
Resolving the Issue
Solution 1: Enable Compatibility View Settings
To enable compatibility view settings on your Internet Explorer 11 browser:
- Click on settings (cog icon) in the top right hand corner of the browser
- Choose Compatibility View Settings
- A new window will appear where you will be able to enter Shaw.ca in the "Add this website" field
- Click add
Please be aware! Enabling Compatibility View Settings on your Internet Explorer 11 Browser may prevent you from being able to access Shaw's My Account webpage.
Solution 2 - Switch to Basic HTML View (Limited Version)
Customers who are unable to install a new browser on their PC, and do not want to enable Compatibility View Settings also have the option of switching their Webmail page to present in Basic HTML. This simply means that the webpage will display as a stripped down version with some of the features of Webmail no longer available. To switch to Basic HTML View:
- Login to Webmail
- Go to Webmail Preferences in the top right hand corner of the web page
- Switch to Basic HTML by selecting Basic (HTML) under the "Login Using" section
- Save your changes, then sign out of Webmail, and sign back in
To find your current Internet Explorer version number, open the web browser and click on the gear icon in the top right hand corner of the screen. From here, select About Internet Explorer and your current version number will be displayed.
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