Webmail - Internet Explorer 11 Issues

Document created by shaw-fraser on Dec 16, 2013Last modified by shaw-jody on Mar 9, 2018
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If you need to troubleshoot Internet Explorer 11 issues try these tips. Previously, some customers accessing Webmail through the Internet Explorer 11 browser experienced issues when trying to navigate and browse the service. This was because, at the time, many web pages and services including Shaw Webmail did not yet fully support this version of the browser.
 

This article will provide insight into:

 

Quick Fix: Use an alternative browser
If you are a Shaw customer using Webmail on your Internet Explorer 11 browser, we recommend that you use an alternative browser to access this service. Firefox, Chrome, and Safari will all allow you to browse Webmail successfully. You can find information on where to download these browsers below.

Firefox Logo Download the Firefox browser

Google Chrome Logo Download the Chrome browser

Safari Logo Download the Safari browser

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How to enable Compatibility View Settings

To enable compatibility view settings on your Internet Explorer 11 browser:

 

  1. Click on settings (cog icon) in the top right-hand corner of the browser
  2. Choose Compatibility View Settings
  3. A new window will appear where you will be able to enter Shaw.ca in the "Add this website" field
  4. Click add

Internet Explorer 11 > Select Compatibility View Settings > Add Shaw.ca

Please be aware! Enabling Compatibility View Settings on your Internet Explorer 11 Browser may prevent you from being able to access Shaw's My Shaw Account web page.

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Switch to Basic HTML view
Customers who are unable to install a new browser on their PC, and do not want to enable Compatibility View Settings also have the option of switching their Webmail page to present in Basic HTML. This simply means that the web page will display as a stripped down version with some of the features of Webmail no longer available. To switch to Basic HTML View:

 

  1. Login to Webmail
  2. Go to Webmail Preferences in the top right-hand corner of the web page
  3. Switch to Basic HTML by selecting Basic (HTML) under the "Login Using" section
  4. Save your changes, then sign out of Webmail, and sign back in

 

Webmail Preferences > Basic HTML Display Options

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How to tell which version of Internet Explorer I am using
To find your current Internet Explorer version number, open the web browser and click on the gear icon in the top right-hand corner of the screen. From here, select About Internet Explorer and your current version number will be displayed.

 

Internet Explorer Version

Internet Explorer 11 version

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