HISTORY Go App

Document created by shaw-fraser on Jan 20, 2014Last modified by shaw-jamesp on Jun 5, 2018
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Learn about the HISTORY Go App which is available to customers who subscribe to HISTORY. With the HISTORY Go app, you can gain access to your favourite HISTORY channel series directly from your mobile device. A selection of on-demand content, including some full-episodes, is available to everyone. Shaw Cable and Shaw Direct customers who subscribe to HISTORY can sign in with their Shaw ID and password to open up the full 300+ hours of rich HISTORY content.
 

This article will provide insight into:

 

Did You Know:

 

You can download the HISTORY Go app for your iPad, iPhone, or Android device from their respective app stores. The app is free to download.

Download for your iOS device          Download for your Android device

             
Sign in and authenticate
With the HISTORY Go app, you can gain access to your favourite HISTORY channel series directly from your mobile device. A selection of on-demand content, including some full-episodes, is available to everyone. Shaw customers who subscribe to HISTORY can sign in with either their Shaw ID and password opens up the full 300+ hours of rich HISTORY content.

 

How to reset your Shaw ID password 

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Browsing and streaming

While on the home page, you can navigate content by swiping left, right, up and down. Tap any program or series on the home page to access additional information on that title.

 

To access additional navigational features, tap the menu button. On the iOS app you can access the menu by tapping the icon on the top of the screen. On Android, tap the menu icon, or swipe from the left side of the screen.

HISTORY Go App - Navigation Options

 

Navigation Key:

  1. Main: Tap to see the main screen featuring most popular shows and new content
  2. Shows: Displays a full list of shows featured on the HISTORY channel
  3. Schedule: View a schedule of currently playing and upcoming content
  4. Live TV: Streams currently playing HISTORY channel content from your area
  5. Settings: Access app settings
  6. Info: See app info, including frequently asked questions. On Android, this section can be found under settings listed as "About"

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Searching

On the iOS version of the HISTORY Go app, the search feature can be accessed by opening the Menu. Tap the Menu icon, then touch the search field. Results will appear while you type, and a full list of matching content can be accessed by tapping "View All [ ] Results." Tap any result to see more information and a list of available episodes for that title.

HISTORY Go Search - iOS

History GO Search - iOS

 

On the Android version of the app, searching can be done by tapping the search icon on the top of the screen, then entering your search criteria. Results will populate the search bar as you type. Tap a result to see more information, and a list of available episodes for that title.

 

HISTORY Go Search - Android

HISTORY GO Search - Android

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Playback Controls

While streaming content you have access to a number of playback controls allowing you to pick your playback starting position, as well as see additional information on the episode. On iOS, you can set the playback aspect ratio, share what you're currently watching through social media, and skip and rewind by short increments.

Playback Controls on iOS

Navigation Key:

  1. Playback Position: Drag the playback pointer to begin the stream at any point in the episode
  2. Information: See additional information on the episode currently being streamed
  3. Share (iOS only): Share what you're currently watching
  4. Ratio Control (iOS only): Toggle between widescreen and a zoomed perspective
  5. Playback Controls (iOS only): Skip or rewind content by short increments, as well as control pause/play and volume

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Settings
In the settings menu, you can access video playback and profile options. With the video playback settings, you can set your device to only playback content while connected to WiFi. This will prevent you from using your devices 3G/4G bandwidth. Shaw Internet subscribers can connect their devices to Shaw Go WiFi to access Shaw WiFi hotspots while outside of the house, to further prevent the use of their cellular data network.

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Frequently Asked Questions

Here are some answers to commonly asked questions about the HISTORY Go app.

 

How much does the HISTORY Go app cost?

The app is free to download. Bandwidth from your ISP or data from your mobile carrier may incur charges, as with any streaming application.

 

Why does the App require location services?

Our studio and licensing agreements require that customers be within the physical geography of Canada in order to play the videos and watch live TV. Using LBS is the best way to ensure that the device is located in Canada. It only checks at video start and will not cause unnecessary battery drain.

 

Can I watch HISTORY shows without signing in with a TV provider?

Some full episodes and clips are available without login, however, the selection is limited.

 

Can I watch live TV?

Yes. If you log in with your Shaw ID and password. Just tap on the "Live" icon and log in.

 

Will HISTORY Go use my cellular data plan (3G/4G/LTE)?

You have the option in "Settings" to restrict content playback to WiFi only. If you choose to allow Cellular Playback, you may incur mobile data plan charges.

 

Can I download shows and store them on my device?

No. You can only stream content while connected to the Internet. There is no option to save or store content locally on the device.

 

Can I use the HISTORY Go app outside of Canada?

You will not be able to watch video content outside Canada on this device as the content is only licensed for audiences in Canada.

 

Does HISTORY Go include advertisements?

The app includes advertisements that may play before and during video playback. The ads appear when a normal commercial break would.

 

Which devices does HISTORY Go work on?

iPad, iPhone, and iPod touch devices running iOS 6.X or newer, and Android devices with OS 4.0 or greater. Please note that Location Based Services / GPS are required to determine the device's location in order for us to ensure playback occurs in Canada only.

 

I do not pay for Cable. Can I still use HISTORY Go?

Some full episodes and most clips are available without login, however, the selection is limited. HISTORY is a pay-tv channel and is not available over the air.

 

Do I have to log in every time I open the app?

No. The login will be valid with a token that will last 30 days and will reset for another 30 days every time you open the app. So, if you log in once and come back every week to catch up on your favourite shows, you will not need to log in again.

 

How many people in my household can log in at the same time on devices?

Currently, the login limit is five per account.

 

What do the locks mean?

Locks represent content that is available only to signed in users. Once logged in, all locks will become play icons, and you will have access to the library of content.

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Troubleshooting

Here are some troubleshooting tips to ensure full app functionality.

 

The App crashes, or won't play video. Why?

  • You do not have ad blocking apps installed such as Ad Blocker
  • Your device is not jailbroken
  • You are connected to a strong WiFi or cellular network
  • You have accepted location services usage
  • You are not using a VPN or Proxy to modify your ISP location

 

If none of these scenarios apply, please contact us at historygo@shawmedia.ca and we will be pleased to help you.

 

Why am I hearing audio only with no video imagery?

In low connectivity areas the device transfers playback to an audio-only version of the show file. If you are on a 3G network, please try connecting to a stronger WiFi connection to resume video playback. If you are connected to a WiFi network but are out of range, please reorient yourself to obtain a stronger connection.

 

Why isn't my TV provider listed?
HISTORY Go is available to all Canadian TV cable, satellite and IPTV providers. Please check back soon to see if your Television provider is enabled on the app. To speed up the process, please contact your service provider to inquire about this service offering.

 

Shaw Cable and Shaw Direct subscribers should look for "Shaw Go" on the list of available providers.

 

I have forgotten my Username and Password for my TV provider.
If you are a Shaw Cable subscriber, you can find out how to create or recover your Shaw ID username and password through the link below:

How to reset your Shaw ID password 

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