Advanced WiFi modem guide - Arris SBG6782

Document created by shaw-fraser on Jan 23, 2014Last modified by shaw-jody on May 31, 2017
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In this article, you will find information on how to setup and connect to your new Arris SBG6782 modem, as well as how to change many of the settings including your network name, password and the WiFi channel that you are using to broadcast your local WiFi connection. This article offers instruction for the following topics:

Shaw Arris SBG6782 Advancd WiFi Modem Front and Back

 

 

 

Modem set up

To set up your Arris modem:

 

  1. Attach and screw one end of the coaxial cable into an available coaxial outlet
  2. Screw the other end of that cable into the cable jack on the back of the modem
    • If you are connecting your PC to the modem directly (not WiFi) connect one end of an Ethernet cable into the back of the modem, and the other into an available Ethernet port on your PC
  3. Connect the power cable to an available power source
  4. Plug the power cable into the back of the modem
  5. Allow for 2 minutes for the modem to come online

 

Arris SBG6782 Modem: Back

Shaw Arris SBG6782 Advanced WiFi Modem coaxial and power cable

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Connect your device to WiFi Internet
If you are connecting your devices via WiFi, start by locating the SSID (network name) and WiFi Key (password) for your modem and connect to that network on your device. Your SSID and WiFi Security Key can be found listed on the white sticker located on the front or side of the modem.
 
For further instructions on how to find and connect to a WiFi network on your device, see the following: Wireless Device Quick Setup Guide
 

Arris SBG6782 Network Information Sticker

Arris SBG6782 Network ID Sticker

2.4 GHz SSID: The name of your 2.4 GHz WiFi network

 

5 GHz SSID: The name of your 5.0 GHz WiFi network

 

WiFi Key: The password used to connect to your WiFi networks, as well as connect to the modem settings.

 

Shaw Arris SBG6781 Modem - Shaw information

 

SSID-2.4 vs. SSID-5
With the Arris SBG6782 you have access to two WiFi networks, including a 2.4 GHz network and 5.0 GHz network. 2.4 GHz is the more commonly used network type and is the network that you should choose to connect to by default as not all devices will be able to see or connect to the 5.0 GHz network. The 5.0 GHz network typically suffers from less WiFi interference, but will often have a shorter range, so it may not adequately cover your entire household.
 
WiFi Enhanced Protection (WEP) Setup
WiFi Enhanced Protection (WEP) setup allows you to connect to a WiFi network without having to manually find the network and password. If you have a device that supports WEP and would like to connect to your WiFi network using this method:

 

  1. Press the WPS button located on the top of the modem
  2. Press and hold the WPS button on your WPS-enabled computer or other device (not all devices support this type of connection) for five or more seconds
  3. Repeat step 2 for each additional WPS-enabled device you would like to connect

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Configure modem settings

To access the modem configuration settings for the Arris SBG6782 WiFi modem, start by connecting your modem directly to a PC with an Ethernet cable. Although this step is not required, it can help prevent issues from arising if settings are changed that cause you to lose WiFi Internet access. Once you have done this:

 

  1. Open your Internet browser (Internet Explorer, FireFox, Chrome, Safari) on your computer
  2. Enter the following into the address bar: 192.168.0.1
  3. Press the ENTER key on your keyboard
  4. You will be taken to the Arris (Motorola) SBG6782 login screen
  5. Log in in with the following information:
    • Username: cusadmin
    • Password: Found listed as WiFi Security Key found on the white sticker on the bottom of your modem
  6. Click Login

Arris/Motorola Modem: Sign in Page

Arris / Motorola Login Screen

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Change WiFi channel

If you find that your WiFi connection is not providing you with the stability or speed that you require it may be a result of interference affecting the WiFi channel you are currently broadcasting on. To improve the quality or range of your WiFi Internet network you can change the WiFi channel that you are currently using. To change your WiFi channel:
 

  1. Log in to the SBG6782 modem configuration page
  2. Select Wireless from the top menu and then choose 802.11 Radio
  3. Click on the drop down menu next to Channel and choose the channel number that you would like to broadcast on
    • If you would like to change the WiFi channel for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the channel
  4. Select Apply to save your changes

 

Arris Modem Wireless Settings

Note

 

It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.

      

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Change wireless network name

The name of your WiFi network is called the SSID, which is used to identify your network from other WiFi networks that are in range of your device. To change the name of your WiFi network you will need to log into the SBG6782 modem configuration page which will allow you to configure various settings related to your WiFi network. To change your network name:
 

  1. Log in to the SBG6782 modem configuration page
  2. Select Manage Wi-Fi Network from the Launch Quick Start Wizard
  3. Next to Network Name (SSID) you can enter in your preferred WiFi network name
    • If you would like to change the network name for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the network name
  4. Select Apply to save your changes

 

Arris SBG6782: Network Name

Shaw Arris SBG6782 Modem > Network Name Settings

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network password.

      

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Change wireless network password
Your WiFi network password is the password you use to connect to the WiFi network provided by your SBG6782 modem. To change the password for your WiFi network you will need to log into the SBG6782 modem configuration page which will allow you to configure various settings related to your WiFi network.To change your network password:
 
  1. Log in to the SBG6782 modem configuration page
  2. Select Manage Wi-Fi Network from the Launch Quick Start Wizard
  3. Next to Passphrase you can enter your preferred WiFi network password
    • If you would like to change the network password for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the network password
  4. Select Apply to save your changes

Shaw Arris SBG6782 Advanced WiFi Modem Wireless Passphrase Settings

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name (SSID).

      

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Setting up Guest Networks

With a password protected guest network that you can turn on and off, you guests can easily connect to your WiFi while protecting your personal information, files and devices. You can create a guest network for both the 2.4 GHz and 5 GHz networks. To enable the guest network in your home:

 

  1. Log in to the SBG6782 modem configuration page
  2. Select Manage Guest Network from the Launch Quick Start Wizard
  3. Select the option for Enabled next to Guest Network
  4. Select Apply to save your changes

 

You can also change the name and password for your guest network. To change these settings simply follow steps 1 and 2 above, then change the information for your Guest Network Name (SSID) and Passphrase.

Shaw Arris SBG6782 Advanced WiFi Modem Guest Network Settings

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name.

      

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Pin-Hole Reset (restore defaults)
If you need to restore your modem to default settings you can do so by performing a pin-hole reset.

 

  1. Locate the pin-hole reset button on the back of your WiFi modem
  2. Push and hold it down with a paperclip or pen for five to ten seconds. If completed successfully, the lights on the modem will begin to flash. The modem will take approximately two minutes to reset.

 

Please be aware: This will delete all of your custom configurations.

 

Shaw Arris SBG6782 Advanced WiFi Modem Pinhole Reset Button

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