Arris SBG6782 Advanced WiFi Modem - Guide

Document created by [shaw]fraser on Jan 23, 2014Last modified by [shaw]bryce on Jun 15, 2016
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In this article you will find information on how to setup and connect your new SBG6782 Arris modem, as well as how to change many of the settings including your network name, password and the WiFi channel that you are using to broadcast your WiFi Internet.

 

Arris SBG6782 Advanced WiFi Modem

Arris Cable Connection Guide

 

 

On This Page

Setup Modem

Connect Your Device to WiFi Internet

Configure Modem Settings

Change WiFi Channel

Change Network Name

Change Network Password

Secure Guest Access

Pin-Hole Reset (Restore Defaults)

 

 


 

Setup Modem

 

  1. Attach and screw one end of the coaxial cable into an available coaxial outlet
  2. Screw the other end of that cable into the cable jack on the back of the modem
      • If you are connecting your PC to the modem directly (not WiFi) connect one end of an ethernet cable into the back of the modem, and the other into an available ethernet port on your PC
  3. Connect the power cable to an available power source
  4. Plug the power cable into the back of the modem
  5. Allow for 2 minutes for the modem to come online

 

Arris SBG6782 Sticker

 

 

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Connect Your Device to WiFi Internet

 

If you are connecting your devices through WiFi Internet, start by locating the SSID (network name) and WiFi Security Key (password) for your modem, then connect to that network on your device. Your SSID and WiFi Security Key can be found listed on the white sticker located on the bottom of the modem (example image below). 

 

For further instructions on how to find and connect to a WiFi network on your device, see the following:Wireless Device Quick Setup Guide

 

 

Arris SBG6782 Network Information Sticker

Arris SBG6782 Modem With Sticker

SSID-2.4: The name of your 2.4 Ghz WiFi network

 

SSID-5: The name of your 5.0 Ghz WiFi network

 

WI-FI SECURITY KEY: The password used to connect to your WiFi networks, as well as connect to the modem settings

 

configure modem settings

 

SSID-2.4 vs. SSID-5

With the Arris SBG6782 you have access to two WiFi networks, including a 2.4 GHz network and 5.0 GHz network. 2.4 GHz is the more commonly used network type and is the network that you should choose to connect to by default as not all devices will be able to see or connect to the 5.0 GHz network. The 5.0 GHz network typically suffers from less WiFi interference, but will often have a shorter range, so it may not adequately cover your entire household.

 

 

WiFi Enhanced Protection (WEP) Setup

WiFi Enhanced Protection (WEP) setup allows you to connect to a WiFi network without having to manually find the network and password. If you have a device that supports WEP and would like to connect to your WiFi network using this method:

 

  1. Press the WPS button located on the top of the modem
  2. Press and hold the WPS button on your WPS-enabled computer or other device (not all devices support this type of connection) for five or more seconds
  3. Repeat step 2 for each additional WPS-enabled device you would like to connect

 

 

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Configure Modem Settings

 

To access the modem configuration settings for the Arris SBG6782 modem, start by connecting your modem directly to a PC with an ethernet cable. Although this step is not required it can help prevent issues from arising if settings are changed that cause you to lose WiFi Internet access. Once you have done this:

 

  1. Open an Internet browser (Internet Explorer, FireFox, Chrome, Safari) on your computer
  2. Enter the following into the address bar: 192.168.0.1
  3. Press ENTER on your keyboard
  4. You will be taken to the  Arris (Motorola) SBG6782 login screen
  5. Log in with the following information, found on the white sticker on the back of your modem
      • Username: cusadmin
      • Password: Your WiFi Security Key (located on the white sticker on the bottom of your modem)
  6. Select Login to connect

 

Configure Modem Settings

 

 

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Change WiFi Channel

 

If you find that your WiFi connection is not providing you with the stability or speed that you require it may be a result of interference affecting the WiFi channel you are currently broadcasting on. To improve the quality or range of your WiFi Internet network you can change the WiFi channel that you are currently using. To change your WiFi channel:

 

  1. Log in to the SBG6782 modem configuration page
  2. Select Wireless from the top menu and then choose 802.11 Radio
  3. Click on the drop down menu next to Channel and choose the channel number that you would like to broadcast on
      • If you would like to change the WiFi channel for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the channel
  4. Select Apply to save your changes

 

Change WiFi Settings

 

 

Please Note: It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.

 

 

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Change Network Name

 

The name of your WiFi network is called the SSID, which is used to identify your network from other WiFi networks that are in range of your device. To change the name of your WiFi network you will need to log into the SBG6782 modem configuration page which will allow you to configure various settings related to your WiFi network. To change your network name:

 

  1. Log in to the SBG6782 modem configuration page
  2. Select Manage Wi-Fi Network from the Launch Quick Start Wizard
  3. Next to Network Name (SSID) you can enter in your preferred WiFi network name
      • If you would like to change the network name for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the network name
  4. Select Apply to save your changes

 

Change Network Name

 

 

Please Note: If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network password.

 

 

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Change Network Password

 

Your WiFi network password is the password you use to connect to the WiFi network provided by your SBG6782 modem. To change the password for your WiFi network you will need to log into the SBG6782 modem configuration page which will allow you to configure various settings related to your WiFi network.To change your network password:

 

  1. Log in to the SBG6782 modem configuration page
  2. Select Manage Wi-Fi Network from the Launch Quick Start Wizard
  3. Next to Passphrase you can enter your preferred WiFi network password
      • If you would like to change the network password for your 5 GHz network, you will need to first select the "5 GHz" tab before altering the network password
  4. Select Apply to save your changes

 

Change Network Password

 

 

Please Note: If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name.

 

 

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Secure Guest Network

 

With a password protected guest network that you can turn on and off, you guests can easily connect to your WiFi while protecting your personal information, files and devices. You can create a guest network for both the 2.4 GHz and 5 GHz networks. To enable the guest network in your home:

 

  1. Log in to the SBG6782 modem configuration page
  2. Select Manage Guest Network from the Launch Quick Start Wizard
  3. Select the option for Enabled next to Guest Network
  4. Select Apply to save your changes

 

You can also change the name and password for your guest network. To change these settings simply follow steps 1 and 2 above, then change the information for your Guest Network Name (SSID) and Passphrase.

 

SBG6782 Secure Guest Network

 

 

Please Note: If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name.

 

 

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Pin-Hole Reset (Restore Defaults)

 

If you need to restore your modem to default settings you can do so by performing a pin-hole reset. To do this, locate the pin-hole reset button on the back of your WiFi modem and then push and hold it down with a paperclip or pen for five seconds. If completed successfully, the lights on the modem will begin to flash and it will take approximately a minute to reset itself.

 

Please be aware: This reset will delete all of your custom configurations.

 

SBG6782 Pin Hole Reset

 

 

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Related Articles

 

Hardware Information - Arris SBG6782 Advanced WiFi Modem

Hitron CGNM-2250 Advanced WiFi Modem - Guide

 


 

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