How to temporarily suspend your Shaw services

Document created by shaw-fraser on Apr 15, 2014Last modified by shaw-colin on Dec 18, 2017
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Seasonal Disconnect (Temporary change in service)


Going on holidays? There is no need to cancel your Shaw services. You can suspend your Shaw services and temporarily disconnect and reconnect your service at no charge, provided you give us instructions to reconnect on a date that is within 180 days from the date you request the disconnection. 


Seasonal Disconnect

In order to be eligible for a seasonal disconnect, you will need to meet all of the following criteria.

  • Shaw account must be in good standing
  • You may only seasonally suspend your services once per calendar year
  • Minimum disconnection time: 30 days
  • Maximum disconnection time: 180 days
  • Minimum 10 days notice of the disconnection date


If you have met all the of the eligibility requirements above, you can contact a Shaw representative to arrange a seasonal disconnect for your services. Contact Us

Shaw Email and Voicemail

If you would like to keep your Shaw Email and Voicemail services active while your account has been seasonally disconnected there will be a small monthly fee for the duration of the disconnect. Please contact a Shaw representative for more details.

2-year ValuePlans

If you are currently signed up for a 2-year ValuePlan, it will only be possible to suspend Home Phone service during a Seasonal Disconnect. This is due to the terms of the Service Agreement, which require TV and Internet to be kept active for is duration.

Promotions and Grandfathered Plans

Please be aware that any promotional discounts or grandfathered service plans will be expired if your account is put on hold for a Seasonal Disconnect.

Did You Know


Moving? Learn how you can take your Shaw services with you and avoid a disruption in your Internet, TV or home phone service.


Learn More: Transfer your Shaw services when you move  


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