CTV GO App

Document created by shaw-fraser on May 13, 2014Last modified by shaw-jamesp on Jun 5, 2018
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CTV Go AppLearn more about the CTV Go app. The CTV GO app allows you to browse and stream your favourite CTV content directly on your mobile device. Shaw customers who subscribe to CTV can sign in using their Shaw ID to access the full catalogue of available content.
 

This article will provide insight into:

 

How to download the CTV GO App

You can download the CTV app for your iPhone, iPad or Android device from their respective app marketplaces. The app is free to download.

 

Download CTV GO app for your iOS Device

 

Download CTV GO app for your Android Device

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How to sign in and authenticate

Shaw Go LogoTo sign in to the CTV GO app tap the Menu icon on the top of the screen and choose Sign In.
 
Once you have chosen to sign in, you will be asked to select your provider from a list. Shaw Cable and Shaw Direct customers can choose Shaw Go, and then proceed to sign in. Shaw Cable and Shaw Direct customers can sign in to the app with their Shaw ID and password.

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How to browse and stream content

The CTV GO app provides you with access to a number of your favourite CTV shows. With the app, you can stream live content, see newly released and popular content and more. See additional links below for detailed information.

 

Navigation on iPhone or Android Phone
While using the CTV GO app on your iPhone or Android device, you can scroll through featured content by swiping left and right on the Home screen. To access additional menu options, tap the Menu icon on the top of the app. Menu options include the ability to view All Shows, Live Schedule, Settings, Contact options and to view app Settings.

 

CTV GO Home Screen (iPhone / Android Phone)
CTV GO Home ScreenCTV GO menuCTV GO schedule

 

Navigation on iPad or Android Tablet
While using the CTV GO app on your iPad or Android tablet you will be able to access most of the apps featured at the top of the screen, including Currently Playing, Search, and All Shows, and see additional features and settings through the Menu.

 

CTV GO Home Screen (iPad / Android Tablet)

CTV GO navigation

 

App Features

  1. Menu: Access additional features and settings through the CTV GO app menu
  2. Currently Playing: Displays what show is currently playing on CTV in your area
  3. Watch Live: Begin streaming content that is currently playing on CTV in your area
  4. Search: Search for content available on the CTV GO app
  5. All Shows: Full list of CTV shows with content available for streaming through the CTV GO app

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How to search CTV GO

To search for content on the CTV GO app, you can tap the search icon from the top of the Home screen on your iPad or Android tablet, or tap the Menu icon on your iPhone or Android phone and then enter your search criteria in the search bar. Search results will automatically populate below as you type. Tap any result for additional information and streaming options.

 

CTV GO Searching

CTV GO menu CTV GO Searching

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Settings

Within the Settings menu on the CTV GO app you can access Account and Video Settings, as well as Watch History, additional Help, Version information and more. Key settings include the ability to disable streaming while on data (Wi-Fi Only).
 
To access CTV GO app settings:

  1. Tap on the Menu icon on the top of the app
  2. Choose Settings

CTV GO Setting CTV GO sign in

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Frequently Asked Questions
What is the CTV GO app?
CTV GO is a new video streaming service giving you access to the best live and on-demand content in Canada, on many platforms, at any time, everywhere.
 
What does the lock icon mean?
The lock means you must be signed in to view the video.
 
How much does it cost to use the CTV GO app?
There is no additional charge to use CTV GO (data fees may apply). Locked content is available to all customers of participating television service providers.
 
What devices does the CTV GO app work on?
The CTV GO app currently works on iPads and iPhones running iOS5 and later, Android tablets and phones running OS 4 and later, and the Kindle Fire HD.
 
Can I watch content from this channel without signing into an account?
Yes. If you do not have an account, you can still catch up on new episodes of many of your favourite shows, including THE AMAZING RACE, CASTLE, GOTHAM and many more. Once you do have an account, you can access more on-demand programming, plus watch live feeds of CTV and CTV TWO.
 
Can I watch live TV?
Yes, if you have a subscription with a participating television service provider. Simply click on the ‘Watch Live’ button and sign in as usual, using your Shaw ID and password sign in information.
 
Can I shift the time zone of the CTV live feed?
No. The live feed of CTV will be the same as you receive on TV in your community. This is determined by the postal code on your TV provider account.
 
Will streaming TV shows use my cellular data plan (3G/4G/LTE)?
If you are not connected to the internet through Wi-Fi, streaming video will use your data plan.
 
Can I watch CTV GO content outside of Canada?
No. If you are physically outside Canada, CTV GO will not be available to you for viewing.
 
Will Bell Media keep a copy of my sign in credentials?
No. When you sign in, Bell Media anonymously checks your account status with your television provider. Only your television provider keeps your private information.
 
What do I do if I forget my username and password?
You can find out how to recover your Shaw ID and password by following the link below.
 
How to reset your Shaw ID password 
 
Do I have to sign in every time I visit the site?
No. When you sign in the first time, the system will keep you logged in for 30 days. After 30 days, you will be prompted to re-sign in. However, if you clear your cookies / cache, you may be prompted to sign in again. You do need to sign in on each device, once every 30 days.
 
Can I sign in from my friend's computer/device?
Yes, you are able to access CTV GO through any personal computer or device that is supported. To sign in, just go to the video sign option to begin viewing.
 
How many people in my household can sign in at the same time?
Multiple users can sign in at the same time. However, the number of concurrent streams allowed per account is limited to four, across all devices.
 
What do I require to sign in to the CTV GO app?
If you are a Shaw Cable or Shaw Direct subscriber, you will need your Shaw ID and password. A subscription to CTV will also be required for full access to this content.
 
Shaw ID Overview 

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