How to set up a third party WiFi router

Document created by shaw-fraser on May 22, 2014Last modified by shaw-jody on Aug 22, 2017
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In this article, you will learn how to set up your service to work with a third party WiFi router. WiFi routers allow you to connect devices such as your laptop, smart phone, and tablet to the Internet without needing to plug directly into your modem. Shaw offers an in-home solution via our WiFi modems, but if you would prefer to use your own equipment, you can set up your service to work with your own third party router.

 

Continue reading for instructions on how to set up your third party WiFi router. For additional support, click on the relevant link to select your router.

Before you start

Connect your WiFi router

D-Link

Linksys

Netgear

Asus

Belkin

Apple

 

Did You Know

 

If you are experiencing slow Internet speeds after setting up your third party WiFi router, troubleshoot by resetting your system, running a speed test, and checking your connections. You can test your Internet speeds at speedtest.shaw.ca, and directly connecting to your modem can increase unusually slow Internet speeds. 

 

Learn More: How to troubleshoot slow Internet speeds

                                                                                                              

 

Before you start

In order to use a third party router with your Shaw Internet service you will need to ensure that you have the appropriate equipment in your home. In addition to your router you will need a Shaw modem that is prepared to work with your equipment.

 

Some modems provided by Shaw will automatically offer in-home WiFi by default. In order to use your own router you will need to determine if you are using a Shaw in-home WiFi Modem, or a standard modem that does not offer WiFi. If your modem has WiFi capabilities you will need to disable the WiFi capability of this equipment before setting up your third party router. Below, you can see a comparison between our modems that offer WiFi and those that do not.

 

Shaw in-home WiFi modems

If you are using one of the following Shaw WiFi Modems in your household you will need to disable the WiFi capability of this equipment before you can set up your router.  This process is referred to as setting your modem to "bridge" mode. To do this, please talk to a Shaw Technical Support Representative by following this link: Contact Us.

 

Shaw Cisco DPC 3825 ModemShaw SMC D3GN ModemShaw SMC 8014WN Modem

Cisco DPC 3825

SMC D3GN

SMC 8014WN

 

Shaw modems (no WiFi capability)

The Shaw modems below do not have a WiFi component and you can set up your router right away.

 

Motorola SB5100 ModemMotorola SB5102 Modem

Motorola SB5100

Motorola SB5102

Related: Cisco DPC3825 Internet Modem, SMC D3GN Internet Modem, SMC 8014WN Internet Modem, Motorola SB5100 Internet Modem, Motorola SB5102 Internet Modem

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Connect your WiFi router

Once you have confirmed that your Shaw modem is ready to be set up with your router (see above), you can follow these directions:

  1. Unplug the power cable from the back of your Shaw modem.
  2. Connect an Ethernet cable between "port 1" on the back of your Shaw modem to the port labelled "Internet" on the back of your WiFi router. The name of this port may vary depending on your device, but it should be the only open Ethernet port not labelled with a number.
  3. Plug in the power cable to your Shaw modem and wait for the modem to come fully online (approximately 1 minute).
  4. Connect the power cable to your WiFi router and wait for it to come fully online (approximately 1-2 minutes).

 

Now that your router is online and operational you will need to connect to your new WiFi network. The network details should be listed in the support manual that came with your WiFi router. Typically, there is also a WiFi Setup Wizard CD included with your WiFi router that can guide you through the setup of your new WiFi network. For additional information, see specific support guides for your device below.

 

Connecting Router and Modem

Related: How To Power Cycle a Shaw Modem and Router

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D-Link

D-Link router models

D-Link DIR-615 RouterD-Link DIR-655 RouterD-Link DIR-825 RouterD-Link DGL-4500 Router
DIR-615DIR-655DIR-825DGL-4500

 

D-Link support links

 

Additional information

Online Support Information: D-Link Technical Support

Phone Number: 1-800-361-5265

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Linksys

Linksys router models

Linksys E1200 RouterLinksys E2500 RouterLinksys EA2700 RouterLinksys EA4500 Router
E1200E2500EA2700EA4500

 

Linksys support links

 

Additional information

Online Support Information: Linksys Technical Support

Phone Number: 1-800-326-7114

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Netgear

Netgear router models

Netgear R6100 RouterNetgear R7000 RouterNetgear WNDR3700 RouterNetgear WNDR4300 Router
R6100R7000WNDR3700WNDR4300

 

Netgear support links

 

Additional Information

Online Support Information: Netgear Technical Support

Phone Number: 1-800-638-4327

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Asus

 

Asus support links

 

Additional information

Online Support Information: Asus Technical Support

Phone Number: 1-888-678-3688

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Belkin

 

Belkin support links

 

Additional information

Online Support Information: Belkin Technical Support

Phone Number: 1-888-223-5546

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Apple

 

Apple support links

 

Additional information

Online Support Information: Apple Technical Support

Phone Number: 1-800-263-3394

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