Setting up a Third Party WiFi Router

Document created by shaw-fraser on May 22, 2014Last modified by shaw-alex on Oct 4, 2016
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WiFi routers allow you to connect devices such as your laptop, smart phone and tablet to the Internet without needing to plug directly into your modem. Shaw offers an in-home solution via our WiFi modems, but if you would prefer to use your own equipment you can set up your service to work with your own third party router.

 

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Before You Start...

Connect Your WiFi Router

D-Link

Linksys

Netgear

Asus

Belkin

Apple

 


 

Before You Start...

 

In order to use a third party router with your Shaw Internet service you will need to ensure that you have the appropriate equipment in your home. In addition to your router you will need a Shaw modem that is prepared to work with your equipment.

 

Some modems provided by Shaw will automatically offer in-home WiFi by default. In order to use your own router you will need to determine if you are using a Shaw in-home WiFi Modem, or a standard modem that does not offer WiFi. If your modem has WiFi capabilities you will need to disable the WiFi capability of this equipment before setting up your third party router. Below, you can see a comparison between our modems that offer WiFi and those that do not.

 

 

Shaw in-home WiFi Routers:

If you are using one of the following Shaw WiFi Modems in your household you will need to disable the WiFi capability of this equipment before you can set up your router.  This process is referred to as setting your modem to "bridge" mode. Please contact a Shaw Technical Support representative to do this: Contact Us.

 

Shaw WiFi Modems

Shaw Cisco DPC 3825Shaw SMC D3GN modemShaw SMC 8014WN modem

Cisco

DPC 3825

SMC

D3GN

SMC

8014WN

 

 

Shaw Modems (No WiFi Capability):

The Shaw modems below do not have a WiFi component, and you can set up your router right away.

 

Shaw Modems

Shaw Motorola sb5100 modemShaw Motorola SB5102 modem

 

Motorola

SB5100

 

Motorola

SB5102

 

 

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Connect Your WiFi Router

 

Once you have confirmed that your Shaw modem is ready to be set up with your router (above), you can follow these directions:

 

  1. Unplug the power cable from the back of your Shaw modem
  2. Connect an ethernet cable between "port 1" on the back of your Shaw Modem to the port labeled "Internet" on the back of your WiFi router. The name of this port may vary depending on your device, but it should be the only open ethernet port not labeled with a number
  3. Plug in the power cable to your Shaw Modem and wait for the modem to come fully online (approximately 1 minute)
  4. Connect the power cable to your WiFi router and wait for it to come fully online (approximately 1-2 minutes)

 

Now that your router is online and operational you will need to connect to your new WiFi network. The network details should be listed in the support manual that came with your WiFi router. Typically, there is also a WiFi Setup Wizard CD included with your WiFi router that can guide you through the setup of your new WiFi network. For additional information, see specific support guides for your device below.

 

 

Third Party WiFi Router with Shaw Modem

 


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D-Link

 

D-Link Support Links:

 

Additional Information:

Online Support Information: D-Link Technical Support

Phone Number: 1-800-361-5265

 

 

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Linksys

 

Linksys Support Links:

 

Additional Information:

Online Support Information: Linksys Technical Support
Phone Number: 1-800-326-7114

 

 

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Netgear

 

Netgear Support Links:


Additional Information:

Online Support Information: Netgear Technical Support

Phone Number: 1-800-638-4327

 

 

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Asus

 

Asus Support Links:

 

Additional Information:

Online Support Information: Asus Technical Support

Phone Number: 1-888-678-3688

 

 

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Belkin

 

Belkin Support Links:

 

Additional Information:

Online Support Information: Belkin Technical Support

Phone Number: 1-888-223-5546

 

 

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Apple

 

Apple Support Links:

 

Additional Information:

Online Support Information: Apple Technical Support

Phone Number: 1-800-263-3394

 

 

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Related Articles

What is WiFi?

WiFi Interference

 


 

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