Troubleshooting email attachment issues in Windows 8

Document created by shaw-fraser on Jun 12, 2014Last modified by shaw-jody on Dec 19, 2018
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Issue: Unable to send or open email attachments in Windows 8

As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order to do this, you will need to create an email account and then link your email address to it. This will allow you to send and receive emails to your account through your Outlook profile on the Windows 8 Mail app, and will also allow you to send attachments successfully.

You can resolve the issue by following these steps:



While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Outlook Support.

Create an Outlook profile at

Visit and either log in to your existing account, or create a new email account.
Once you have logged in to your account you will need to enable connection to devices and apps through POP.

  1. Click on the Settings icon
  2. Choose Options 
    Outlook > Options
  3. Select Connect Devices and Apps with POP (example)
    Outlook > Connect Devices and Apps with POP
  4. Check off Enable under POP
  5. Check off Do what the device or app says (example)
    Outlook > Connect devices and apps with POP > Do what the device or app says
  6. Click Save

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Import your email account

Once you have created your account, sign in and import your email account by doing the following:

  1. Click on the Settings icon
  2. Choose Options
    Outlook > Options
  3. Select Import Email Accounts
    Outlook options > Import email accounts
  4. Choose Other Email Provider
    Outlook options > Choose Email Provider
  5. Select Advanced Options
  6. Select My Provider Doesn't Support IMAP
  7. Choose to Import from POP3 by adding your account to
    Outlook options > Import from Pop 3
  8. Select Advanced Options
  9. Enter the following Shaw email account Information:
    1. Your Name
    2. Your Email Address
    3. Incoming (POP3) Server Information:
      Outlook options > POP 3 Settings

      • Server Address:
      • Port: 110
      • Requires a secure connection (SSL): No (no check mark)
      • Leave a copy of messages on the server: Yes (add a check mark)
      • Username: Your email address without
      • Password: Your email address password
    4. Outlook (SMTP) server information:
      Outlook options > Outgoing Server Settings

      • Select "Send email using your provider's server...."
      • Server Address:
      • Port: 587
      • Requires a secure connection (SSL/TLS): Yes (add a check mark)
      • Use the same username and password to send and receive email: Yes (add a check mark)
    5. Select Next

See more information on importing your other email accounts into here:
Add a Gmail account to - help

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Set up your account on Windows 8 Mail

Once you have imported your email account into your profile you can set up your Outlook account through the Windows 8 Mail app.

  1. Go to the Windows 8 home screen by pressing the Windows key on your keyboard
  2. Select the Windows 8 Mail app
  3. You may be requested to log in to your Microsoft account. If you are currently using a Local account (not an online account) you will still need to log in to this app with a Microsoft account, but you can select "Log in to each app separately" if you don't want to use a Microsoft account to log in to your PC
  4. Select Settings and then Add an Account
  5. Choose
  6. Add in your email address information (created in step 1)
  7. Click on Connect

To set your account as your default email address:

  1. Open Settings
  2. Choose Accounts
  3. Select your account
  4. Under Preferred Email Address select your email



Note: These number estimates are taken from third party sources. For more information see this Microsoft Support article on Set up your Office 365 or Exchange-based email in Windows 8.

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