Troubleshooting email attachment issues in Windows 8

Document created by shaw-fraser on Jun 12, 2014Last modified by shaw-jody on Jul 26, 2017
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Issue: Unable to send or open email attachments in Windows 8

As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order to do this, you will need to create an Outlook.com email account and then link your Shaw.ca email address to it. This will allow you to send and receive emails to your Shaw.ca account through your Outlook profile on the Windows 8 Mail app, and will also allow you to send attachments successfully.


You can resolve the issue by following these steps:

 

Create an Outlook profile at Outlook.com

Visit Outlook.com and either log in to your existing outlook.com account, or create a new outlook.com email account.
 
Once you have logged in to your outlook.com account you will need to enable connection to devices and apps through POP.
 

  1. Click on the Settings icon
  2. Choose Options 
    Outlook > Options
  3. Select Connect Devices and Apps with POP (example)
    Outlook > Connect Devices and Apps with POP
  4. Check off Enable under POP
  5. Check off Do what the device or app says (example)
    Outlook > Connect devices and apps with POP > Do what the device or app says
  6. Click Save

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Import your Shaw.ca email account

Once you have created your Outlook.com account, sign in and import your email account by doing the following:
 

  1. Click on the Settings icon
  2. Choose Options
    Outlook > Options
  3. Select Import Email Accounts
    Outlook options > Import email accounts
  4. Choose Other Email Provider
    Outlook options > Choose Email Provider
  5. Select Advanced Options
  6. Select My Provider Doesn't Support IMAP
  7. Choose to Import from POP3 by adding your account to outlook.com...
    Outlook options > Import from Pop 3
  8. Select Advanced Options
  9. Enter the following Shaw email account Information:
    1. Your Name
    2. Your Email Address
    3. Incoming (POP3) Server Information:
      Outlook options > POP 3 Settings

      • Server Address: pop.shaw.ca
      • Port: 110
      • Requires a secure connection (SSL): No (no check mark)
      • Leave a copy of messages on the server: Yes (add a check mark)
      • Username: Your Shaw.ca email address without @shaw.ca
      • Password: Your Shaw.ca email address password
    4. Outlook (SMTP) server information:
      Outlook options > Outgoing Server Settings

      • Select "Send email using your provider's server...."
      • Server Address: mail.shaw.ca
      • Port: 587
      • Requires a secure connection (SSL/TLS): Yes (add a check mark)
      • Use the same username and password to send and receive email: Yes (add a check mark)
    5. Select Next
       

See more information on importing your other email accounts into Outlook.com here:
Add a Gmail account to Outlook.com - Outlook.com help

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Set up your account on Windows 8 Mail

Once you have imported your Shaw.ca email account into your Outlook.com profile you can set up your Outlook account through the Windows 8 Mail app.

  1. Go to the Windows 8 home screen by pressing the Windows key on your keyboard
  2. Select the Windows 8 Mail app
  3. You may be requested to log in to your Microsoft account. If you are currently using a Local account (not an online account) you will still need to log in to this app with a Microsoft account, but you can select "Log in to each app separately" if you don't want to use a Microsoft account to log in to your PC
  4. Select Settings and then Add an Account
  5. Choose Outlook.com
  6. Add in your outlook.com email address information (created in step 1)
  7. Click on Connect


To set your Shaw.ca account as your default email address:

  1. Open Settings
  2. Choose Accounts
  3. Select your Outlook.com account
  4. Under Preferred Email Address select your Shaw.ca email

 

 

Note: These number estimates are taken from third party sources.

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