Learn about using the Shaw Go Gateway App on your Android phone. The Shaw Go Gateway app allows you to navigate your Gateway's TV listings page, set individual and series recordings, use the app to initiate playback on your portal, and search for programs based on keywords and categories. Learn how to download, log in, and navigate the app on your Android phone.
Click on the relevant links below for support on the Shaw Go Gateway app on your Android phone.
To download the Shaw Go Gateway app for your iPhone, visit the Google Play Store:
To open the app, simply tap the icon on your devices home screen. Once opened, you will be prompted to sign in with your My Account username and password, or your full Shaw.ca email address and password.
If you do not have a My Shaw or a @shaw.ca email address or have forgotten your email password, follow the relevant link:
To access your recordings through the Shaw Go Gateway app you can tap the Recorded TV icon located at the bottom of the app. From this menu, you can sort through your recordings and filter by recorded, scheduled, and series. You can also determine the order in which these appear by date recorded or title by tapping on the settings icon at the top of the app.
Series recording settings
To set the settings for a series recording, tap the Recorded TV icon on the bottom of the screen, then tap on the series you'd like to edit. Choose Series Recording and then select Series Options, and then select your preference for that series. Once completed, tap Update Series.
Through the Shaw Go Gateway app's DVR settings you can set your preferences so that you are prompted with these options each time you set up a new recording. To change recording settings for an individual title, simply tap Options when viewing the title in your Recorded TV menu.
You can delete both your individual recordings as well as your series recordings through the Recorded TV menu. To delete an individual recording, simply tap on it from the menu and then select Delete. To delete a full series, tap on any episode within a series, then tap Series Recording, then Delete. This will delete all of the recordings in that series and no future episodes will be recorded. If you would like to stop the series from being recorded but keep all recorded episodes, you can select Cancel.
Please Note: If there is no content associated with a series, and you want to remove the series, always use the cancel button.
Recording icon key
Currently, if you attempt to modify the Series Options of one of your recordings through the Shaw Go Gateway app (for example: have the recording begin early or end late) it will result in a disruption to video playback on your Shaw Gateway system that may require a reset. For the time being, modifications to your series recordings can be safely made directly through any connected Portal. We are aware of this issue and are working towards a solution.
How do I hide and un-hide channels?
To hide channels, simply drag the left sidebar out by swiping from the left edge of the screen when viewing the guide. Tap the "view" icon (eye) to hide or un-hide channels.
How do I set and remove favourites?
To set favourite channels, simply drag the left sidebar out by swiping from the left edge of the screen when viewing the guide. Tap the "favourite" icon (heart) to favourite or un-favourite channels.
How do I set recording priorities?
You can set your recording priorities by tapping Recorded TV. From here you can select Priorities. To set recording priorities, simply drag your scheduled content into your preferred priority order, and then tap Save Order once complete.
How can I sort content by date or name?
How can I change my portal names on the app?
To change the name of your portals on the Shaw Go Gateway app, open the settings menu and then select Account. From here, you can tap on the portal you would like to rename under Portal Names, and attribute any name to it that you wish (e.g., Living Room). See this section above for more information.
How do I set a default portal?
Presently there is no setting that allows you to select a default portal, however, this can be achieved by naming your portals with a number in front of them, as portals are listed alphabetically and numerically, and the first portal in the list will be selected as your default. For example:
How can I search for content?
To search content, tap Search located along the bottom of the app. You can narrow your search results by filtering by TV shows, Movies, and Recorded TV. To organize results, either tap on the alphabetical icon (A) to view listings by title or the date icon (clock) to view by date. Tap a second time to change ascending/descending order.