Issues using Mac Mail on OS X Yosemite

Document created by shaw-brayden on Oct 21, 2014Last modified by shaw-jody on Dec 19, 2018
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We are currently aware that customers using Shaw.ca email configured in Apple Mail on the release of the new Mac operating system, OS X Yosemite, may be experiencing difficulties with sending and receiving emails. 

 

If you have upgraded to OS X Yosemite and are experiencing difficulties, they may be related to how you set up your account, or whether your account was imported.  Please see the following for more details: 

 

Note:

 

While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Apple Mac Mail Support.

 

Setting up email in Apple Mail

There are several different ways you can set up your Shaw.ca email, including IMAP, POP, and ActiveSync (Exchange). Generally, we recommend that you use IMAP for Apple Mail. If you need assistance setting up your Shaw.ca email in Apple Mail or would like to find out more about the different ways you can set up your email account and their benefits, please see the Setup Email in Apple OS X Mail guide for settings, instructions, and more.

Did You Know?

 

Your Shaw.ca email account would have been imported automatically with the upgrade of your Mac's operating system to OS X Yosemite. If you are experiencing problems with sending and receiving emails, the importing process may not have been completed correctly.

 

Learn more: OS X 10.10 Yosemite - Resolving Errors on Imported Accounts

    

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Issues with imported accounts in Apple Mail

If you've recently updated your Mac operating system to OS X Yosemite, your Shaw.ca email account should have automatically been added to Apple Mail. If you are experiencing problems with sending and receiving emails from your account, troubleshoot the problem by following the steps provided in OS X 10.10 Yosemite - Resolving Errors on Imported Accounts.

Related: Setup Email in Apple OS X Mail

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