How to set up email and WiFi - Samsung Galaxy Alpha

Document created by shaw-fraser on Nov 28, 2014Last modified by shaw-jody on Jul 17, 2017
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Samsung Galaxy Alpha PhoneIf you've got a Samsung Alpha smartphone and want to get it set up to connect to your Shaw Internet and Shaw email account, you can follow the instructions below to get started. While there are three options for setting up your email on a Samsung Alpha phone, the preferred set up method is ActiveSync/Exchange.


For more information on the differences between  IMAP and POP, please see the following article: Mail Help - POP and IMAP account types.



Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

Preferred email setup: ActiveSync/Microsoft Exchange

To configure your Samsung Galaxy Alpha phone to send and receive emails using an Exchange Server:


  1. Tap Apps
  2. Select Email
  3. Tap the Menu icon. If this is the first account you are setting up on this device you will be automatically prompted to begin setting up your new account (Step 6)
  4. Tap Settings
  5. Select Manage Accounts
  6. Tap the + icon to create a new account
  7. Enter your email address and password
  8. Tap Manual Setup
  9. Select the option for Microsoft Exchange ActiveSync, then enter the following:
    • Domain/Username: Your Shaw email address
    • Password: Your Shaw email address password
    • Exchange Server:
    • Use Secure Connection (SSL): Yes (add a check mark)
    • Use Client Certificate: No (remove check mark)
  10. Tap Next
  11. Choose your account options and which services you would like to sync (mail, contacts and calendars)
  12. Enter a name for this mail account (for example "My Shaw Account")
  13. Tap Done to complete the setup

Related: Alternative POP and IMAP Settings

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WiFi setup

To connect your Samsung Alpha smartphone to your wireless (WiFi) network, follow these steps:


Enable WiFi on your device

  1. From the Home screen, tap the Menu button
  2. Tap Settings
  3. Drag the slider beside WiFi to the right to turn on the WiFi function

To connect to in Home WiFi

  1. Tap Apps
  2. Tap Settings
  3. Choose WiFi
  4. Ensure that the WiFi switch is On
  5. Select your WiFi network.
    • If you are using a Shaw wireless modem you can find your network name and password on the bottom or back of the device
  6. Enter your WiFi network password
  7. Tap Connect

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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