How to set up email and WiFi - iPhone 6 and 6 Plus

Document created by shaw-alex on Dec 2, 2014Last modified by shaw-jody on Dec 18, 2018
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iPhone 6 and 6 PlusLearn how to set up your Shaw email on your iPhone 6 or iPhone 6 Plus. There are three options for setting up your Shaw email account on your iOS 7 device. POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your iPhone 6/6 Plus to WiFi and explains how to setup your Shaw email account through an Exchange server.


For more information on the differences between  IMAP and POP, please see the following article: POP and IMAP email server settings.






While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Apple's iPhone Support.

ActiveSync/Microsoft Exchange email setup

Follow the steps below to configure your iPhone 6 or 6 Plus to send and receive emails using an ActiveSync/Exchange Server. Exchange offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts.


  1. Tap the Settings icon on the Home screen iOS Phone Exchange Instructions
  2. Tap Mail
  3. Tap Add Account
  4. Select Exchange
  5. Enter the following information
    • Your email address, including the
    • Your password
    • A description (optional)
  6. Tap Next
  7. Your iPhone will try to find the Exchange server. If prompted, enter the following information for the Incoming Mail Server: Setting up Exchange on iOS Mail
    • Email: Shaw email address including
    • Server:
    • Domain: Leave as optional
    • Username: Your Shaw email address without
    • Password: Your email password
    • Description: This can be left blank (optional)

  8. Tap Next
  9. Select from the options that you would like to sync with the server: iOS Phone Exchange Options
    • Mail
    • Contacts
    • Calendars
    • Reminders
    • Notes
  10. Tap Save

Related: Alternative POP and IMAP Settings

Did You Know?


Microsoft Exchange (ActiveSync) is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices.


Learn More: What email setup is right for me?

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WiFi setup

To connect your iPhone 6 or 6 Plus to your wireless (WiFi) network, follow these steps:


  1. Select the Settings from the Apps screen on your iPhone
  2. Select Wi-Fi
  3. Under Wi-Fi, turn Wi-Fi on by sliding the option to on

    iPhone WiFi Settings > On

  4. Select Wi-Fi (turn on Wi-Fi). Your device will let you know that WiFi networks are available
  5. Tap on the network that you would like to connect to from the available list, then press Join
    • If you are using a Shaw Wireless Modem you will be able to find your network name by looking at the white sticker on the top of the modem*
  6. Enter the network password (unless the network is open and requires no password)
    • If you are using a Shaw Wireless Modem you will be able to find your network password by looking at the white sticker on the top of the modem*
  7. Press Join
iPhone > WiFi > Join

Related: How to connect to a Shaw Go WiFi Hotspot

Did You Know?


* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.


Learn More: Restore your wireless modem to the default settings


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Common issues

Here are some common issues you may experience when trying to set up your Shaw email on your iPhone.


Security Requirements for Mobile Access: If after setting up your email client you find that you are still unable to send or receive emails from your iPhone/iPad, please ensure that your password meets the minimum security requirements required for mobile access. If your password does not meet these requirements then mail setup will not work. In some situations, your password will work on other devices in the household but may still fail on your smartphone/tablet because of the additional restrictions required to use Shaw Webmail on your mobile device.
In this case, you may have to change your password to meet the security requirements (seen below) and then update this password in any other household devices and programs where it may be saved (for example Mac Mail, Outlook, Windows Live Mail, smartphone, tablet). Once updated you can proceed to set up your email client again with your new password.


Mobile Access Security Requirements

  • a minimum of 6 characters
  • at least 1 upper-case letter
  • at least 1 lower-case letter
  • a special character (e.g. ~!@#$%^&*() )
  • a number
  • all of the above requirements must be met within the first 8 characters of the password

Related: How to update/change your Shaw Webmail password

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