Email and WiFi Guide - Android Lollipop

Document created by [shaw]james on Dec 5, 2014Last modified by [shaw]bryce on Jun 16, 2016
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This guide will explain how to connect your Android Lollipop device to an available wireless network, and will demonstrate how to setup your Shaw email account through an Exchange or POP/SMTP server. Click on any of the links below to be redirected to the relevant instructions.

 

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On This Page

Wi-Fi Setup

Email Setup

Which Email Setup is Right for Me?

ActiveSync (Exchange)

IMAP

POP/SMTP

Common Issues

 


 

Wi-Fi Setup

 

You can connect your Lollipop device to a wi-fi network by following these steps:

 

  1. From the home screen, swipe down from the top of your display
  2. Tap the gear icon top open Settings
  3. Tap Wi-Fi
  4. Ensure that the Wi-Fi switch is in the On position
  5. Tap the network that you would like to join
  6. If prompted, enter the password for that network

 

If you are using a Shaw WiFi modem, you can find your network name and password printed on the back or side of the device.

 

 

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Email Setup

 

Three options exist for setting up your Shaw email account on your Android device. POP/SMTP, ActiveSync (Exchange) and IMAP. For information on which email setup method you should use, please refer to the "Which Email Setup Method is Right for Me" section. Instructions on how to set up your device for each option are listed below. Unlike previous versions of Android, which used separate email apps for Gmail and other email accounts, Android Lollipop incorporates support for non-Gmail accounts into the Gmail app, so you only need one app for all of your email, regardless of the option that you are using.

 

Please Note: Android steps may vary slightly depending on your make and model of the device that you are using. See specific device guides listed here: Apps & Mobile Articles

 

 

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Which Email Setup is Right for Me

 

There are three different ways you can set up your Shaw email account on your device or email client. These include ActiveSync, also known as Microsoft Exchange, IMAP, and POP/SMTP. Generally, we suggest users use the "ActiveSync" email setup method, but each method has its own benefits. Check out our quick-guide below for a bit more information on the differences between ActiveSync, IMAP, and POP/SMTP.

 

 

Setup MethodActiveSync (Exchange)
IMAPPOP/SMTP
Best ForUsers who want to have multiple devices connected to their Shaw email account and want to share their Shaw Webmail Contacts, Calendars and Reminders on all devicesUsers who want to be able to access their Shaw email account through multiple devices and Webmail.

Users who want to have access to their emails while offline should choose this setup method.

DescriptionActiveSync allows you to sync your Webmail Contacts, Calendars and Reminders with your device. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail.

IMAP works with your mail content on Shaw's servers. Moving, sending, or deleting tasks are performed on the server so your other devices and Shaw Webmail are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.

While using POP3 your email client downloads a copy of all mail received by the mailbox, optionally deleting the messages from Webmail. Any changes made only affect your emails on that device, and will not affect other devices or Webmail.

 

 

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ActiveSync (Exchange)

 

ActiveSync (Exchange) offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. Any emails sent from this device will appear on webmail, and any email messages deleted from the device will also be deleted from webmail and the server. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Open the Gmail app
  2. If you already have an email account in Gmail, tap the menu at the top left
      • From the resulting menu, tap your existing email account
      • Tap Add account
  3. If you do not already have an email account in Gmail, tap Add another email address
  4. Tap Exchange, if available. Otherwise, tap Personal
  5. Tap Ok
  6. Enter your Shaw.ca email address
  7. Tap Manual Setup
  8. Tap Exchange
  9. When prompted, enter the following information:
      • Domain/Username: your Shaw.ca email address*
      • Password: Your Shaw.ca email password
      • Exchange Server: wm.shaw.ca
      • User Secure Connection (SSL): Yes
      • Use Client Certificate: No
  10. Tap Next
  11. Choose your Sync preferences
  12. Tap Next
  13. Enter a name to identify this account
  14. Enter your desired display name
  15. Tap Next

 

 

*Please Note: If these fields are separate the domain will be @shaw.ca and your username will be your Shaw email address without @shaw.ca

 

 

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IMAP

 

To set up your Shaw email account on your Android device using the IMAP configuration, you will require the following pieces of information. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access
  2. Open the Gmail app
  3. If you already have an email account in Gmail, tap the menu at the top left
    • From the resulting menu, tap your existing email account
    • Tap Add account
  4. If you do not already have an email account in Gmail, tap Add another email address
  5. Tap Personal
  6. Tap Ok
  7. Enter your Shaw.ca email address
  8. Tap Manual Setup
  9. Tap Personal (IMAP)
  10. Enter the password for your Shaw.ca email account
  11. Tap Next
  12. When prompted, enter the following information: Not all of these settings may be requested.

 

Option 1: Mail Settings with SSL and Remote Access

Incoming Mail Server Information:

Mail Server (Host Name): imap.shaw.ca

Incoming Port: 993

Security Type: SSL

Username: Shaw email without @shaw.ca

Password: Your email password

Outgoing Mail Server Information:

Mail Server (Host Name): mail.shaw.ca

Outgoing Port: 587

Security Type: TLS

Username: Shaw email without @shaw.ca

Password: Your email password

 

If available, please select the option to "accept all certificates" for both the SSL and TLS security types.

 

SSL or "Secure Sockets Layer" works to keep your information secure. We highly recommend enabling it on your email setup configuration to help keep your information safe. If you would prefer to disable SSL authentication on your mail client you can use the steps below. This means that you will not need to enable remote access on your email account.

 

 

Option 2: Mail Settings without SSL and Remote Access

Incoming Mail Server Information:

Incoming Mail Server:imap.shaw.ca

Incoming Port: 143

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

Outgoing Mail Server Information:

Outgoing Mail Server: mail.shaw.ca

Outgoing Port: 25

SSL: No

Username: Shaw email without @shaw.ca

Password: Your email password

 

  1. After entering the above information, select your syncing options
  2. Tap Next
  3. Give the account a name to make it easy for you to identify
  4. Enter your display name
  5. Tap Next
  6. Your email account is now configured in Gmail

 

 

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POP/SMTP

 

Follow these steps to configure your phone and Shaw.ca email address to sync over a POP/SMTP connection. Before you begin, please ensure that your Shaw email password meets the minimum security requirements.

 

  1. Enable Remote Access
  2. Open the Gmail app
  3. If you already have an email account in Gmail, tap the menu at the top left
      • From the resulting menu, tap your existing email account
      • Tap Add account
  4. If you do not already have an email account in Gmail, tap Add another email address
  5. Tap Personal
  6. Tap Ok
  7. Enter your Shaw.ca email address
  8. Tap Manual Setup
  9. Tap Personal (POP)
  10. Enter the password for your Shaw.ca email account
  11. Tap Next
  12. On the Incoming Server Settings screen, enter the following information as applicable:
      • Username: the part of your Shaw email address before the @shaw.ca
      • Password: your Shaw.ca email password
      • Server: pop.shaw.ca
      • Security type: none
  13. Tap Next
  14. On the Outgoing Server Settings screen, enter the following information as applicable:
      • Username: the part of your Shaw email address before the @shaw,ca
      • Password: your Shaw.ca email password
      • SMTP server: mail.shaw.ca
      • Server port: 587
      • Security type: START TLS (accept all certificates) or TLS/START TLS
  15. Ensure that Require sign-in is checked
  16. After entering the above information, select your syncing options
  17. Tap Next
  18. Give the account a name to make it easy for you to identify
  19. Enter your display name
  20. Tap Next

 

Your email account is now configured in Gmail

 

 

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Common Issues

 

Password does not meet minimum security requirements:


Password is incorrect:

  • If the password you are entering does not match the one that you have setup on your Shaw email account than authentication will fail. You can confirm your password by logging in at webmail.shaw.ca
  • If you need to update your Shaw email password, you can do so through My Account. Details on how to do this can be found here: How to update/change your Shaw Webmail password

 

 

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Related Articles

 

Remote Access

Webmail 2.0

Email Setup Instructions

Setup Email on an iPhone/iPad

 


 

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