Learn how to connect your Android Lollipop device to WiFi as well as how to setup your Shaw email account through an Exchange server. While there are three options for setting up your email on an Android Lollipop device including Exchange, the preferred setup method is IMAP. For more information, see: Android Lollipop Support.
For more information on the differences between IMAP and POP, please see the following article: Email server settings: POP and IMAP. IMAP is the most convenient way to setup your email and is recommended as it is the best option for users looking to check mail worldwide and from different computers/devices. Learn more with our article on Which email setup is right for me?
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your non-Shaw related issue is to leverage support from the original manufacturer or developer. Visit Android Help for additional support.
ActiveSync (Exchange) offers advanced mail handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. To configure your Lollipop device to send and receive emails using an Exchange Server:
*Please Note: If these fields are separate, the domain will be @shaw.ca and your username will be your Shaw email address without @shaw.ca
Related: Alternative POP and IMAP Settings
Did You Know?
Android steps may vary slightly depending on your make and model of the device that you are using. Additional details can be found with our specific device guide content.
To connect your Lollipop device to your wireless (WiFi) network, follow these steps:
If you are using a Shaw wireless modem you can find your network name and password by looking at the white sticker on the top of the modem*.
Did You Know?
* If you have customized your network name (SSID) and/or password and can no longer remember the login credentials, you will need to restore it to factory settings.
Here are some common issues that you may come across as you try to set up your Shaw email on an Android Lollipop device.
The password does not meet minimum security requirements:
The password is incorrect:
If the password you are entering does not match the one that you have setup on your Shaw email account than authentication will fail. You can confirm your password by logging in at webmail.shaw.ca
If you need to update your Shaw email password, you can do so through My Account. Details on how to do this can be found here:
How to update/change your Shaw Webmail password