My Shaw - Unable To Make Changes

Document created by shaw-james on Jan 16, 2015Last modified by shaw-alex on Jul 27, 2017
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If you find that you're unable to make changes through My Shaw, this may be the result of the status of your account.

 

If your account is overdue, your My Shaw page will display a banner alerting you to the fact, and providing a link to allow you to make a payment. The My Shaw home page will indicate the outstanding balance on your account, and the date of your last invoice. Your My Profile features will still be accessible.

 

 

My Shaw Home Page

My Shaw home page

 

My Profile Page

My Shaw notification

 

 

If your account continues to be overdue, your My Shaw page will display a banner stating that "Some features have been disabled because your account is overdue", and the options on your My Profile page will not be accessible. This banner, and the My Shaw home page, will provide you with a link that you can use to make a payment in order to bring your account up to date.

 

My Shaw Home Page

shaw My Shaw

 

My Profile Page

My Shaw

 

Visit the My Bills page within My Shaw to make a secure payment with your credit card, and full access will be restored after you sign out of and then back into My Shaw.

 

If you require further assistance, please contact us, 

 

  • Chat with us online. Click to chat
  • Contact us by phone at 310-SHAW or 1-888-472-2222

 

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