If you find that you're unable to make changes through My Account, this may be the result of the status of your account.
If your account is overdue, your My Account page will display a banner alerting you to the fact, and providing a link to allow you to make a payment. The My Account home page will indicate the outstanding balance on your account, and the date of your last invoice. Your My Profile features will still be accessible.
If your account continues to be overdue, your My Account page will display a banner stating that "Some features have been disabled because your account is overdue", and the options on your My Profile page will not be accessible. This banner, and the My Account home page, will provide you with a link that you can use to make a payment in order to bring your account up to date.
Visit the My Bills page within My Account to make a secure payment with your credit card, and full access will be restored after you sign out of and then back into My Account.
If you require further assistance, please contact us,
- Chat with us online. Click to chat
- Contact us by phone at 310-SHAW or 1-888-472-2222