Hitron CGNM-2250 Advanced WiFi Modem - Guide

Document created by shaw-fraser on Jan 20, 2015Last modified by shaw-alex on Feb 10, 2017
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In this article, you will find information on how to setup and connect to your new Hitron Advanced WiFi modem, as well as how to change many of the settings including your network name, password and the WiFi channel that you are using to broadcast your local WiFi connection. This article offers instruction for the following topics:

 

 

 

Modem set up
  1. Attach and screw one end of the coaxial cable into an available coaxial outlet in your home
  2. Screw the other end of that cable into the coaxial cable jack on the back of the modem
    • If you are connecting your PC to the modem directly (not WiFi) connect one end of an ethernet cable into the back of the modem and the other into the ethernet port on your PC
  3. Connect the power cable to an available power source
  4. Plug the power cable into the back of the modem
  5. Allow 2 to 5 minutes for the modem to come online

 

Hitron Modem: Front and Back

Hitron Modem: Front ans Back

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Connect your device to WiFi Internet
If you are connecting your devices via WiFi, start by locating the SSID (network name) and WiFi Key (password) for your modem and connect to that network on your device. Your SSID and WiFi Security Key can be found listed on the white sticker located on the front or side of the modem.
 
For further instructions on how to find and connect to a WiFi network on your device, see the following: Wireless Device Quick Setup Guide
 

Network Information Sticker

hitrom sticker modem info

2.4 GHz SSID: The name of your 2.4 GHz WiFi network

 

5 GHz SSID: The name of your 5.0 GHz WiFi network

 

WiFi Key: The password used to connect to your WiFi networks, as well as connect to the modem settings.

 

SSID-2.4 vs. SSID-5
With the Hitron Advanced WiFi modem, you have access to two WiFi networks, including a 2.4 GHz network and 5.0 GHz network. 2.4 GHz is the more commonly used network type and is the network that you should choose to connect to by default as not all devices will be able to see or connect to the 5.0 GHz network. The 5.0 GHz network allows for greater speeds and typically suffers from less WiFi interference, but will often have a shorter range, so it may not adequately cover your entire household.

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Configure modem settings

To access the modem configuration settings for the Hitron Advanced WiFi modem, start by connecting your modem directly to a PC with an ethernet cable. Although this step is not required, it can help prevent issues from arising if settings are changed that cause you to lose WiFi Internet access. Once you have done this:

 

  1. Open your Internet browser (Internet Explorer, FireFox, Chrome, Safari) on your computer
  2. Enter the following into the address bar: 192.168.0.1
  3. Press the ENTER key on your keyboard
  4. You will be taken to the Hitron Advanced WiFi modem's sign in page where you can sign in with the following information:
    • Username: cusadmin
    • Password: Found listed as "WiFi Key" on the sticker on the front of your Hitron modem
  5. Click Login

Hitron Modem: Sign in Page

hitron shaw modem username password

 

You will now be able to modify your modem settings, including the following:

 

Change WiFi Channel

Change Network Name

Change Network Password

Guest Networks

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Change WiFi channel
If you find that your WiFi connection is not providing you with adequate stability or speed, it may be a result of interference affecting the WiFi channel you are currently broadcasting on. To improve the quality or range of your WiFi Internet network you can change your current WiFi channel to one that offers more stable performance. 

 

To change your WiFi channel:

 

  1. Sign in to your Hitron Advanced WiFi modem's settings page (see above for details)
  2. From the home page, go to Manage Wireless 
    Manage Wireless
  3. Select the 2.4G, 5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network
  4. Under the "Basic Settings" heading, select the Wireless Channel drop-down menu, and set your preferred WiFi channel
  5. Save your changes before exiting the page

 

Hitron Modem: Wireless Channel

shaw hitron modem wireless settings

Note

 

It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.

             

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Change wireless network name

The name of your WiFi network is called the SSID, which is used to identify your network from other WiFi networks that are within range of your device. To change the name of your WiFi network you will need to log into the Hitron Advanced WiFi modem configuration page which will allow you to configure various settings related to your WiFi network.

 

To change your network name:

 

  1. Sign in to your Hitron Advanced WiFi modem's settings page (see above for details)
  2. From the home page, select Manage Wireless
  3. Select the 2.4G, 5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network
  4. Under the "Multiple SSID Settings" heading, enter your preferred network name next to the "Network Name (SSID)" field
  5. Save your changes before exiting the page

 

Hitron Modem: Network Name

Hitron modem network name

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network password.

             

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Change wireless network password

Your WiFi network password is the password that you use to connect to your home WiFi network. To change the password for your WiFi network you will need to log into the Hitron Advanced WiFi modem configuration page which will allow you to configure various settings related to your WiFi network.

 

To change your network WiFi password:

 

  1. Sign in to your Hitron Advanced WiFi modem's settings page (see above details)
  2. From the home page, select Manage Wireless
  3. Select the 2.4G, 5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network
  4. Under the "Multiple SSID Settings" heading, enter your preferred network password within the "Passphrase" field
  5. Save your changes before exiting the page

 

Hitron Modem: Network Password

shaw hitron modem wireless password

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name (SSID).

             

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Setting up Guest Networks

With a password-protected guest network that you can turn on and off, you guests can easily connect to your WiFi while protecting your personal information, files, and devices. You can create a guest network for both the 2.4 GHz and 5 GHz networks. To enable the guest network in your home and provide WiFi access to your guests follow these steps:

 

  1. Sign in to your Hitron Advanced WiFi modem's settings page (see above details)
  2. From the home page, select Manage Wireless
  3. Select the Guest tab from the "Basic Settings" menu
  4. Next to "Enable Guest Network" move the slider to the On position
  5. Within this menu, you can set the network name and password for both the 2.4G and 5G networks, as well as select the maximum number of guests allowed to connect to the network at any given time
  6. Save your changes before exiting the page

 

Hitron Modem: Guest Network

shaw hitron modem wireless guest settings

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name.

             

 

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Pin-Hole Reset (restore defaults)
If you need to restore your modem to default settings you can do so by performing a pin-hole reset.

 

  1. Locate the pin-hole reset button on the back of your WiFi modem
  2. Push and hold it down with a paperclip or pen for five to ten seconds. If completed successfully, the lights on the modem will begin to flash. The modem will take approximately two minutes to reset.

Hitron Modem: Pin-Hole Reset

shaw hitron modem pin reset

Related: Arris SBG6782 WiFi Modem Guide

Note

 

This reset will delete all of your custom configurations, including any changes you made to your SSID, network password, and wireless channel settings. The default settings for your network's SSID and password (also called the passphrase) are located on the white sticker on the side or top of your modem.         

             

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