If you're unable to access your Shaw email, please review these helpful steps below.
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We have received reports from some customers that their Shaw email inbox is receiving bounce back messages from e-mail spam messages that they haven't sent. If you are experiencing this issue - please update your email password immediately.
For updating your email password, please visit http://myaccount.shaw.ca/ and sign-in to your Shaw Account. Once signed-in: Click on Internet > Scroll down to @Shaw.ca Email > Choose Edit display name next to your email address and enter a new password and then confirm it > then click Update Email button below.
For email password requirements and security tips, please see our article here: Email Password Requirements. Please also review the "E-mail security best practices" listed below.
If changing the e-mail password, still does not give you access back in to the account and upon login you are receiving the following error messages: "HTTP Error 400" or "Login failed. Please try again. Invalid credentials.", please see the next step below.
"HTTP ERROR 400 Problem accessing /service/preauth. Reason: authentication failed for [ ______ @shaw.ca]"
"Login failed. Please try again. Invalid credentials."
If you have reset your password and still cannot access your email, your account may have been flagged for sending spam emails, you will need to contact Shaw Technical Support to have your email account unlocked - please call 1-888-472-2222 or chat with a live rep here: http://www.shaw.ca/chat/.
For best practice email security tips - please see our updated article here: https://community.shaw.ca/docs/DOC-1711#securitytips
If your account was flagged for sending spam emails, be sure to verify your account preferences are correct after your email account has been unlocked. Spammers have been known to modify the email preferences from http://webmail.shaw.ca
Go to http://webmail.shaw.ca and login, then click "Preferences" on the top right corner and check the following settings are correct:
- Email filters (Preferences > Mail > Filters)
- Reply to (Preferences > Mail > Accounts > From: Display Name and Reply-to: Display Name: & Email Address)
- Email Signatures (Preferences > Mail > Signatures)
- Email forwarding (Preferences > Mail > Receive > When a message arrives: Forward a copy to)
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