Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private account details and banking information.
Shaw has received numerous complaints from concerned citizens saying that they have received phone calls from someone posing as a Shaw agent and asking for personal information. Below, you will find information on how to identify these fraudulent callers, and what to do if you believe you have received one of these calls.
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You can often identify these types of scam calls because they will typically originate from a blocked caller ID, or from overseas. Under CRTC rules, all outgoing calls from Shaw must be identifiable by a local or toll-free phone number and will never appear as a blocked or overseas caller ID. Some scam calls can even show your own phone number as the incoming caller.
The caller may claim a variety of reasons for contacting you, including updating your account or billing information, or they are offering customer reward incentives, and they will ask for your banking or account details in order to do so. Additionally, with this type of scam call, a recorded voice may answer the phone before being transferred to a live representative.
Legitimate Shaw agents will have your account information on-hand and will always confirm it with you for identification purposes. A Shaw agent will never ask for bank account or credit card information to confirm your identity, and this information should not be volunteered until the identity of the caller has been confirmed.
If you feel that your bank account, credit card or Shaw account information may have been compromised, you should take steps to secure your accounts by contacting the concerned company immediately.
Please report any potential fraudulent calls claiming to be from Shaw to a Shaw representative by contacting us directly at 1-888-472-2222, or through one of the alternative contact methods found here: Contact Us
For further information about this type of phone scam, please visit the Canadian Anti-Fraud Centre at www.phonebusters.com
Some Shaw Home Phone customers have reported receiving unsolicited calls from an operator claiming to represent Westjet Airlines. The calls are operated electronically to reach numbers that may be private or unlisted. The automated message will state that you’ve won some prize or are eligible for a giveaway.
Westjet has confirmed that these calls are scams and will try to connect you with a live agent who will ask you to disclose personal information like credit card numbers or personal account data. More information from Westjet can be found here.
The best course of action is to hang up and report the call to the Canadian Anti-Fraud Centre.
We've recently had a number of concerns from customers receiving phone calls which appear to be coming from their own telephone number. These calls are fraudulent, and the caller will likely request personal information if answered. If you notice a call coming in which displays your own telephone number on call display, we urge you not to answer it.
Please be advised that we are aware of and investigating this issue. However, it is affecting multiple telephone service providers, and may not be prevented immediately. If you happened to have answered one of these calls and provided any details pertaining to your Shaw Email address or My Account login information, please proceed to update the passwords for those accounts as soon as possible.
Please Note: Caller ID spoofing is currently being investigated through the CRTC to determine the best course of action. They have launched a public consultation, so if you would like to participate in sharing your thoughts or experiences with this topic, you can do so on the CRTC page here.
Some Shaw Home Phone customers have reported receiving unsolicited calls from an operator claiming to represent the Canadian Revenue Agency. The callers will attempt to convince victims that they owe tax money and could face fines, asset seizure and the risk of arrest. The tone of these calls will be unreasonable, aggressive and the fraudsters will try to take immediate payment over the phone.
The Canada Revenue Agency (as well as the Police for several major Canadian cities) has confirmed that these calls are scams and they instruct anyone who receives such a call to hang up and report the call the Canadian Anti-Fraud Centre. Do not engage or provide the callers with any information, financial or otherwise.
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