Windows 10 has arrived! As with Windows 8, Windows 10 brings some dramatic changes to the Windows environment, but this time it combines elements of Windows 8 with those of previous versions. In this quick guide we will look at these new features.
On This Page
Windows 10 is designed to be used with both a touch screen and a traditional mouse and keyboard. Because of this, the desktop and Start menu look significantly different from previous versions of Windows, but with recognisable elements of both the traditional Windows design and the dramatic redesign of Windows 8.
The Windows 10 desktop and Start menu
Click to enlarge
As you can see, the desktop is largely the same as in previous versions of Windows, but if you are familiar with Windows 8, you may be glad to see that the Start menu has returned to the desktop. In addition, Windows 8 users will recognise the Metro-style Start screen content incorporated into the Start menu, giving users the best of the traditional Windows environment along with the live tiles and other Start screen layout elements of Windows 8.
The Start menu content is organized into sections that provide instant access to different apps, and these can be customised to suit a user’s tastes. These apps include access to email, photos, the Internet, instant messaging, and features like Xbox Live Games, as well as standard Windows programs, games, and everything else that you do with your computer.
Looking at the bottom left corner of the Desktop, by the Start button, you can see the Windows Search Bar. This tool will allow you to search your computer, your apps, and the Internet. It's powered by Cortana, a virtual assistant who can help you find what you want, set reminders, and perform other useful functions. The Search bar also works the same way as the Run function in previous versions of the Windows Start menu, meaning that you can use it to run commands as well as to search for content.
You can find more information about the new and improved Windows 10 features at on Microsoft's page: Windows 10 Features - Microsoft
Windows 10 includes a whole new Mail, with a new look, a new layout, and new functionality.
You can find instructions for setting up Windows Mail for use with your Shaw.ca email account here:
Click to enlarge
Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet, and you can find information about its use and features on our dedicated page:
Click to enlarge
Most of the troubleshooting steps for Windows 10 are the same as for previous versions of Windows, and below you will find links to the relevant instructions, should you need them.
Occasionally, you may discover that you are unable to connect to the Internet because the network adapters installed on your computer are not properly functioning. This can be resolved by either enabling, updating or resetting your network adapters.
A ping test be done in order to determine the status of your Internet connection. This test will allow you to communicate directly with a website using either its Domain Name (example: www.google.ca) or its IP address (example: 12.345.678.90).
Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example a website. This can tell you a great deal about the status of your Internet connection, and is very useful in diagnosing any issues that you might encounter.
Resetting the Domain Name System (DNS) can be a useful troubleshooting step as it can fix issues which would prevent you from being able to view web pages through your internet browser. Corruption to the DNS can occur for a variety of reasons, and does not necessarily imply a virus or malware attack.
As with any major change in software, there are some compatibility issues which have been discovered with the upgrade to Windows 10. You can find more information in the following bulletins:
Still Need A Little Help?
See what other customers are asking, or sign-in to ask
your own question, in the Internet forum.