Setup Email in Windows 10 Mail

Document created by shaw-james on Jul 28, 2015Last modified by shaw-jody on Sep 25, 2017
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This page will cover everything you need to know to get your Shaw email setup in the Windows 10 Mail program. Immediately following the quick setup you'll find detailed instructions for the setup of each account type. For more information on different email account types, and setups such as IMAP and POP, please see Account Types Explained.

Note

 

There have been reports of issues with ActiveSync/Exchange Email set up with Windows 10 Mail.  If you experience issues with Windows 10 Mail and ActiveSync, IMAP setup is the preferred email setup option.

                 

 

Recommended Quick Setup

The settings included below are for an ActiveSync (Exchange) account, which is the preferred method for Shaw email accounts. For different account types, such as IMAP and POP, please see Account Types Explained section. 

 

Recommended Settings for ActiveSync (Exchange)

PasswordYour Shaw email password
Email addressYour Shaw email address
User nameYour shaw email without @shaw.ca
Domainshaw.ca
Exchange serverwm.shaw.ca
Use secure connection (SSL)Yes (add a check mark)
Use client certificateNo (no check mark)

 

Click here for full instructions for setting up an Exchange account in Windows 10 Mail. 

Related: Understanding Shaw Webmail 

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Account Types Explained

Which Email Setup is Right for Me?

There are three different ways you can set up your Shaw email account on your device or email client. These include ActiveSync (Exchange), IMAP, and POP. Generally, we suggest using the ActiveSync email setup method, but each has its own benefits. Please see the comparison chart below for a bit more information on the differences between ActiveSync, IMAP, and POP. The full and detailed instructions for each account type are outlined below. 

 

Account TypeDesktop or LaptopPhone or Tablet

Sync 

Email

Sync CalendarSync ContactsStore Email Locally

ActiveSync

Yes*

YesYesYesYesNo

IMAP

Yes

YesYesNoNoNo

POP

Yes

YesNoNoNoYes

*May not be compatible with certain email clients. IMAP is the recommended alternative in these cases.

Related: Understanding Shaw Webmail

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Exchange - Full Instructions

The settings included below are for an ActiveSync (Exchange) account, which is the preferred method for Shaw email accounts. For different account types, such as IMAP and POP, please see  Account Types Explained.

 

  1. Launch your Email App
    • Press the WINDOWS key  on your keyboard to access the Windows 10 Start menu
    • Select Mail
  2. Add an email account
    • Click the Settings icon
      Windows 10 Mail Settings icon.png
    • Click Accounts
    • Click Add Account
    • Under Choose an account, click Advanced setup at the bottom of the list (Example 1)
    • Click Exchange ActiveSync (Example 2)
  3. Enter Exchange settings (Example 3)
    • Email address: Your Shaw email address
    • Password: Your Shaw email password
    • User name: Your Shaw email without @shaw.ca
    • Domain: shaw.ca
    • Server: wm.shaw.ca
    • Server requires encrypted (SSL) connection: Yes (add a check mark)
    • Account name: optional
  4. Click Sign-in

 

Example 1Example 2Example 3

Related: Understanding Shaw Webmail

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IMAP - Full Instructions

Here are the details for setting up your Shaw email account using the IMAP account type in Windows 10 Mail

 

 

Incoming server settings
Host Name
imap.shaw.ca
User NameShaw email without @shaw.ca
PasswordYour email password
Security Type*SSL
Port*993
Outgoing server settings
Host Namemail.shaw.ca
User NameShaw email without @shaw.ca
PasswordYour email password
Security type*SSL
Port*587

 

Launch your Email App

    • Press the WINDOWS key on your keyboard to access the Windows 10 Start menu
    • Select Mail
  1. Add an email account
    • Click the Settings icon
    • Click Accounts
    • Click Add Account
    • Under Choose an account, click Advanced setup at the bottom of the list
    • Click Internet email
  2. Enter Internet email account settings
    • Incoming email server: imap.shaw.ca
    • Account type: IMAP4
    • Email address: Your Shaw email address
    • User name: Your Shaw email without @shaw.ca
    • Password: Your Shaw email password
    • Outgoing (SMTP) mail server: mail.shaw.ca
      • Outgoing server requires authentication: Yes
      • Use the same user name and password for sending mail: Yes
      • Require SSL for incoming mail: Yes
      • Require SSL for outgoing mail: Yes
  3. Click Sign-in

Related: Understanding Shaw Webmail

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POP - Full Instructions

Here are the details for setting up your Shaw email account using the POP account type in Windows 10 Mail

 

Incoming server settings
Host Name
pop.shaw.ca
User NameShaw email without @shaw.ca
PasswordYour email password
Security Type*SSL
Port*995
Outgoing server settings
Host Namemail.shaw.ca
User NameShaw email without @shaw.ca
PasswordYour email password
Security type*SSL
Port*587

 

  1. Launch your Email App
    • Press the WINDOWS key on your keyboard to access the Windows 10 Start menu
    • Select Mail
  2. Add an email account
    • Click the Settings icon
    • Click Accounts
    • Click Add Account
    • Under Choose an account, click Advanced setup at the bottom of the list
    • Click Internet email
  3. Enter Internet email account settings
    • Incoming email server: pop.shaw.ca
    • Account type: POP3
    • Email address: Your Shaw email address
    • User name: Your Shaw email without @shaw.ca
    • Password: Your Shaw email password
    • Outgoing (SMTP) mail server: mail.shaw.ca
      • Outgoing server requires authentication: Yes
      • Use the same user name and password for sending mail: Yes
      • Require SSL for incoming mail: Yes
      • Require SSL for outgoing mail: Yes
  4. Click Sign-in

Related: Understanding Shaw Webmail

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