This page provides information on how to request new channels from Shaw. If there's a channel you'd like to watch that Shaw does not carry, please let us know using the Channel request form (link below). These requests are reviewed by our product team and will factor into the decision-making process when it comes to offering new channels. The survey link provided below is for requests only; we are unable to respond to inquiries.
Note that this form is strictly for requesting channels not currently offered by Shaw. If you are looking to add existing channels or have questions about your account or Shaw products and services, please contact us using one of the methods listed here or start a discussion in the TV Forum.
Click on one of the following links to access the form for or frequently asked questions about requesting new channels from Shaw:
Did You Know
If you would like to contact us, the easiest way to reach us is through our social media channels, particularly Facebook Messenger and Twitter Direct Message. Representatives are available to speak with you every day from 7AM to 10PM PT. More ways to contact us can be found at the link below.
Click on the link to access the online form for requesting new channels from Shaw. Note that we do not respond to inquiries. To contact us, follow one of the links above.
Q. Which factors affect the decision-making process around new channels?
A. When looking at new channels, we consider a variety of factors, including:
Q. How will I know if my channel is launched?
A. Shaw announces new channel launches to customers via our website, bill messaging, and in the onscreen Guide.
Q. What is the status of my request? Are you in negotiations with the supplier?
A. Unfortunately, due to the complexities around supplier/provider negotiations (including confidentiality requirements), we are not able to provide detailed updates or respond to specific channel requests. We appreciate all feedback and ensure that it is considered (along with the factors listed above) in determining which channels we pursue for carriage.
Related: Shaw Channel Listings